The player from Germany had his account closed after he deposited in the casino. We closed the complaint because the player stopped responding.
1Red Casino - Player's account was closed.
Amount: €200
1Red Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello,
I registered at 1Red Casino and made a deposit of €200 using ETH.
Immediately afterwards my account was closed.
I do not know why.
I haven't experienced anything like that at all.
An incredible cheek...
I wrote an email there, the live chat was not willing to help me at all. The only thing they could tell me there was that my account was closed. Without giving me a reason.
Help!
Automatic translation:
Public
Public
1 year ago
Dear SimonC,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1Red Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
Did the casino give an explanation to you about what will happen to the deposited amount? Were you able to confirm the deposit was credited to your casino account? Could you please forward the confirmation that you made the deposit to the casino? Please share it in the complaint thread or alternatively send it to my email at tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
1 year ago
Translation
Hello Tomas,
Thank you for your quick response.
I only have confirmation from my wallet that the transaction was carried out using Ethereum.
Unfortunately, I can no longer take a picture within the casino account, since my account was closed directly by the casino.
Unfortunately, the casino itself is very, very unreliable. First I turned to the live chat, they gave me an email address and said I should contact them with my problem.
Then the reason for the closure should be explained to me. So I did.
The answer from the support came back that I should please write a "letter". This is the biggest cheek I have ever experienced in an online casino.
So really an absolute disaster. Now I was informed that the problem had been forwarded.
But I still haven't received any information at all!
I also gave them my ETH address and asked them to simply transfer the amount paid back to me. Absolutely nothing so far.
I hope that this problem can be solved quickly. Ultimately I just want the deposit amount back.
LG Simon
Automatic translation:
Public
Public
1 year ago
Thanks for your message.
We'll still need the confirmation you deposited in the casino as we believe casinos can close players' accounts without explanation unless they withhold players' balances. I apologize for the inconvenience.
Please forward the transaction confirmation and the message from the casino regarding sending 'a letter' as well. Use my email tomas@casino.guru
Looking forward to hearing from you.
