simonc's reviews

Casino Guru

We want players to understand gambling.

1 year agoOriginalTranslation
Thanks for the many negative reviews. I can confirm it so far!

I won't try to register here anymore, the problems I already had were very annoying...

"However, please note that verification is a standard procedure in casinos and we are no exception."

This quote from the casino is a joke regarding the long verification processes and payout times. There are really many good casinos that implement this fairly. Shame on the casino to justify any kind of payout delays with such statements.

So folks, look for a customer-friendly casino that stands out for its serious behavior. And not like here with many empty promises!
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  • - - - 0.0 - - -
  • a casino that doesn't want to pay out is a bad casino and doesn't deserve the name
Automatic translation:
Rolling Slots Casino
1 year ago
Dear SimonC,

Thank you for sharing your experience. We are sorry to hear that you did not have a smooth experience in our casino, and we apologize for any inconvenience caused.

We totally understand your frustration, and we know that the waiting time for a withdrawal processing can be tiring. However, please bear in mind that the verification process is a mandatory procedure, which every player shall pass before withdrawing their funds. Also, the verification time is mentioned in our Terms and Conditions, but, sometimes, this procedure might be delayed due to requesting additional documents in higher quality.

Regarding the quote you mentioned, we apologize if it came across as dismissive or trivializing. Our intention was simply to communicate that verification is a standard procedure in the industry, aimed at ensuring the security and safety of our players and their accounts.

Also, please note that the requests are reviewed and processed in an orderly fashion, based on a waiting queue, and during the working hours of our Financial Department. Once your withdrawal request is processed, you are notified with a letter regarding your payout.

We genuinely appreciate your feedback and encourage you to reach out to our customer support team directly so that we can address your specific concerns. We are committed to resolving any outstanding issues and restoring your faith in our casino. Our support agents are 24/7 at your disposal.

Thank you for understanding,
Rolling Slots Casino Representative
1 year agoOriginalTranslation
Very bad, my account was closed here right after signing up. I was then supposed to contact customer support but received absolutely no explanation.

Same process as with the "Dama Group" back then. I had a very big win there at the time and was therefore blocked. Although I received the prize after a long back and forth, I then completely blocked it for all Dama Casinos.

I think Metaspins is one of them. Same process in live chat, same error message that the account was closed. I do not recommend it. With small wins, there will be no problems here. If you're going to win a lot, you can only hope it doesn't happen here.

Other providers/casinos are better!
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  • - nothing positive
  • very opaque what this casino belongs to
  • live.support is unable to provide any information
  • When you win big, you have to pray that you get paid out
Automatic translation:
Metaspins Casino
1 year ago
Hello Simon

Here at Metaspins customer experience during their gaming journey with us is a number one priority, and we strive to deliver the best possible service to our players.

It is not in our practice to close accounts of customers for no valid reason.

However, as per our internal investigation and findings, your account was confirmed to participate in fraudulent activity. Due to all the gathered evidence, your account was disabled.

Also would like to strongly point out, that Metaspins is in no way associated with Dama NV.
We appreciate your time and understanding regarding this matter.

Cheers,
Metaspins Customer Experience Team
1 year agoOriginalTranslation
So I'm satisfied.
Withdrawals are always processed the same day. Usually within a very short time. Even large payouts (5000€ or similar) are processed quickly here.

And here there are no further checks or other processes instead of prolonging the payment!!! Excellent!


And seriously, that's one of the most important things. So many casinos drag out withdrawals even though an account is already verified. With a really reputable online casino you should get your money paid out quickly.

Maybe one day the Casino Guru will take this into account in their ranking :)
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  • fast payouts!
Automatic translation:
1 year agoOriginalTranslation
Unfortunately, the payout time at SOL Casino has decreased significantly. In good crypto casinos, the withdrawal takes 1-2 hours (or even just minutes!).

At SOL we are very far from that. Too bad, the casino used to be better.

I will report how long the count lasted for me (a good €1000).
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Automatic translation:
Sol Casino
1 year ago
Glad to see you, SimonC! All the withdrawals are approved in 2 hours from our side then the requests go on the side of the payment system and they approve it in 0-5 working days. We do not have influence on the payment systems, because they have their own rules and time limits.

Best regards,
Sol Casino!
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