Very bad, my account was closed here right after signing up. I was then supposed to contact customer support but received absolutely no explanation.
Same process as with the "Dama Group" back then. I had a very big win there at the time and was therefore blocked. Although I received the prize after a long back and forth, I then completely blocked it for all Dama Casinos.
I think Metaspins is one of them. Same process in live chat, same error message that the account was closed. I do not recommend it. With small wins, there will be no problems here. If you're going to win a lot, you can only hope it doesn't happen here.
Other providers/casinos are better!
Sehr mies, mein Konto wurde hier geschlossen, direkt nach der Anmeldung. Ich sollte mich dann an den Kundensupport melden, jedoch absolut keine Erklärung erhalten.
Gleicher Ablauf wie bei der "Dama Group" damals. Dort hatte ich damals einen sehr großen Gewinn und wurde deshalb gesperrt. Den Gewinn habe ich zwar nach langem hin und her erhalten, anschließend jedoch komplett für alle Dama Casinos gesperrt.
Ich denke das Metaspins dazu gehört. Gleicher ablauf im Livechat, gleiche Fehlermeldung, dass das Konto geschlossen wurde. Ich kann es nicht empfehlen. Bei kleinen Gewinnen wird es hier keine Probleme geben. Solle man viel gewinnen, kann mur nur hoffen, dass es nicht hier passiert.
Andere Anbieter/Casinos sind besser!
Hello Simon
Here at Metaspins customer experience during their gaming journey with us is a number one priority, and we strive to deliver the best possible service to our players.
It is not in our practice to close accounts of customers for no valid reason.
However, as per our internal investigation and findings, your account was confirmed to participate in fraudulent activity. Due to all the gathered evidence, your account was disabled.
Also would like to strongly point out, that Metaspins is in no way associated with Dama NV.
We appreciate your time and understanding regarding this matter.
Cheers,
Metaspins Customer Experience Team