The player from Germany won from a bonus in the casino and after completing wagering requirements of the bonus was asked to complete additional wagering of his deposit. We closed the complaint because the player stopped responding.
ZotaBet Casino - Player was asked to complete additional wagering requirement.
Amount: €200
ZotaBet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
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11 months ago
Translation
Good day
I registered with zotabet on June 4th and deposited 57 euros
got 100% non sticky bonus should wager 2680 euro wagered it too when I applied for 200 euro withdrawal should I upload documents because I did too and was verified successfully when I applied for 200 euro withdrawal again said me live chat I should that 57 euro
3x wager, I wrote it's an error, I wagered 2680 euros and wager is through, they said to me I should wager the deposit 3x,
Sincerely yours
recognized ****
Edited by a Casino Guru admin
Automatic translation:
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11 months ago
Dear erkanator86,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ZotaBet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please specify which bonus have you redeemed? Please post a link to the specific bonus or submit a screenshot of the bonus here.
Could you please advise what was the amount of your deposit?
Could you please advise if the wagering requirement progress is visibly indicated in your account or can you easily check its progress in another way?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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11 months ago
Translation
I played with 100% non-sticky welcome bonus, but unfortunately I gambled away the 200 euros yesterday, wagered 2680, had business because in the end I had 200 euros, which I wanted to upload my documents to when I was verified that I convert my deposit 3x, that's not fair
Automatic translation:
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11 months ago
Do I understand correctly you played down your winnings? Is there any other balance on your casino account you wish to withdraw from the casino?
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10 months ago
Dear erkanator86,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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10 months ago
Translation
No, I don't have any more credit, after this statement from the casino, I didn't feel like loading it anymore, because they fooled me for whatever reason
Automatic translation:
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10 months ago
Sadly, since you have played your winnings, I’m afraid there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. For future reference, please contact us as soon as the issue occurs so that we can intervene before it's too late.
Please let me know if there is any additional information that I have overlooked, otherwise, I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
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