ZotaBet Casino - Player’s withdrawal is delayed due to verification process.

I'm having an issue with Zotabet. In one day, I deposited approximately €450 and wanted to withdraw €200. They are giving me the runaround and require over 10 documents, which I have already submitted. I would appreciate any assistance. Regards

Dear mrbeko,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ZotaBet Casino.

I checked the website and found this rule:

Any deposit has to be wagered 3 times (player must place bets three times of their deposit amount) before the withdrawal of funds connected to this deposit is available. In case several deposits were made with no gaming activity, player has to wager the total amount of these deposits prior to withdrawal. Otherwise the Casino has a right to charge a fee for the procession of deposit and withdrawal, which is at the sole decision of the Casino

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you turned over your deposit in the way described in the casino rules?
• Could you please list which documents the casino asked you to submit and which documents you provided to them so far?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear mrbeko,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.