This website will not verify my payment information. Their website says "Screenshot or photo from online bank, bank statement, Skrill page, etc. showing the deposit."
I submitted a screenshot of my bank transaction showing I did a deposit through gigadat, now the casino is saying "Reason: The confirmation of the wire transfer has been requested. Please provide a PDF bank statement with the name of the owner and deposits to the zoome.casino."
It is impossible for me to show that the deposit is made to zoome casino because I did a deposit with interac that goes to gigadat and then is sent to the casino. How do they not know this? Not only that but no where on their verification page does it say it needs to be a PDF.
I explained to support that my deposit goes to gigadat and they said to submit a pdf of the payment. I then did that and they are still saying it needs to be a PDF that says the deposit went to zoome casino.
They are asking me for something I cannot provide.
This website will not verify my payment information. Their website says "Screenshot or photo from online bank, bank statement, Skrill page, etc. showing the deposit."
I submitted a screenshot of my bank transaction showing I did a deposit through gigadat, now the casino is saying "Reason: The confirmation of the wire transfer has been requested. Please provide a PDF bank statement with the name of the owner and deposits to the zoome.casino."
It is impossible for me to show that the deposit is made to zoome casino because I did a deposit with interac that goes to gigadat and then is sent to the casino. How do they not know this? Not only that but no where on their verification page does it say it needs to be a PDF.
I explained to support that my deposit goes to gigadat and they said to submit a pdf of the payment. I then did that and they are still saying it needs to be a PDF that says the deposit went to zoome casino.
They are asking me for something I cannot provide.