HomeComplaintsZinkra Casino - Player’s requesting a full deposit refund.

Zinkra Casino - Player’s requesting a full deposit refund.

Amount: €380

Zinkra Casino
Safety Index:Above average
Submitted: 23 Feb 2022 | Resolved : 01 Mar 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player from Germany had an active self-exclusion in a sister casino due to a gambling problem. He believes that she should not have been able to register a new account with Zinkra Casino. Player’s complaint has been resolved successfully.

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2 years ago
Translation

Hi there,

I was able to deposit at zinkra although I am blocked at the sister casinos like goslot due to gambling addiction.


I got the confirmation from the goslot chat as proof that I was blocked there because of gambling addiction.


Automatic translation:
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2 years ago

Dear Deniz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I

Could you please forward any relevant communication between you and the casino to petronela.k@casino.guru? Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites.

Looking forward to hearing from you.

Best regards,

Petronela

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2 years ago
Translation

Hi there,


I wrote you an email with the necessary information, here I still have the email from the sister casino, which also confirms that I am permanently blocked by all partner casinos, which means I should not have been allowed to deposit on zinkra and therefore they would have to let me transfer the money back because they didn't take care of my protection even though they said I was banned everywhere


I'll send a screenshot by email because I can't upload a picture here

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Private
Private
2 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 years ago
Translation

Hi there,


yes exactly, on 9/18/21 it was closed due to gambling addiction

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2 years ago
Translation

zinkra replied that my money will be refunded, as soon as the money is actually in the account I will let you know, then the topic could be closed here

Automatic translation:
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2 years ago

That's great. Looking forward to hearing from you.

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2 years ago
Translation

Money has arrived, topic can be closed. Thanks very much

Automatic translation:
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2 years ago

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Deniz, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

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