The player from Germany had an active self-exclusion in a sister casino due to a gambling problem. He believes that she should not have been able to register a new account with Zinkra Casino. Player’s complaint has been resolved successfully.
Zinkra Casino - Player’s requesting a full deposit refund.
Amount: €380
Zinkra Casino
Safety Index:HighSafety Index
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8.6
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
Hi there,
I was able to deposit at zinkra although I am blocked at the sister casinos like goslot due to gambling addiction.
I got the confirmation from the goslot chat as proof that I was blocked there because of gambling addiction.
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3 years ago
Dear Deniz,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I
Could you please forward any relevant communication between you and the casino to petronela.k@casino.guru? Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites.
Looking forward to hearing from you.
Best regards,
Petronela
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3 years ago
Translation
Hi there,
I wrote you an email with the necessary information, here I still have the email from the sister casino, which also confirms that I am permanently blocked by all partner casinos, which means I should not have been allowed to deposit on zinkra and therefore they would have to let me transfer the money back because they didn't take care of my protection even though they said I was banned everywhere
I'll send a screenshot by email because I can't upload a picture here
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3 years ago
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Hi there,
yes exactly, on 9/18/21 it was closed due to gambling addiction
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3 years ago
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zinkra replied that my money will be refunded, as soon as the money is actually in the account I will let you know, then the topic could be closed here
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3 years ago
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Money has arrived, topic can be closed. Thanks very much
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3 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Deniz, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
