ZigZagSport Casino - Player’s withdrawal has been delayed.

I have been waiting for over 3 months for my money yet nothing has happened. It’s clear that they refuse to process it for whatever it. I have no idea why. I just want my money processed.

Dear Red1911,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you tried contacting the casino regarding this issue?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I have made successful withdraws from them in the past but that was a long time ago. I have since asked them to close my account and simply refund my balance to my bank account. My account has been "blocked" which I believe happened today and this must be due to my request. I however haven’t had any of my money processed yet.

I can verify that I have passed their KYC a long time ago. No issues here.

ive contacted them asking what is taking so long but they once again say "Issues with processed. Will be processed soon." But all of it is a lie. It simply doesn’t take this long to process a set of withdraws. They are the same bookie as Ivicasino which I have made a complaint about on here also.

Thank you for your reply, Red1911. Did you use the same withdrawal method in the past? Could you please advise what was the status of your withdrawal request before the casino blocked your account? Was it marked as pending or processed in your account?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Thank you in advance.

Yeah I used the same withdrawal as always. Same card number.

it was still pending and I was able to cancel it at any time I wanted. I asked them to close it and ALSO to process it. I have absolutely no idea if they processed it or not. I highly doubt they processed it to be honest.

Thank you very much Red1911 for your cooperation. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Red1911,

I will assist you with your complaint from now on. Let me contact the casino representative in order to look for a solution to your delayed withdrawal issue.

ZigZagSport Casino,

could you explain why the withdrawal request from 3 months ago is still pending? What can be done to process the transaction as soon as possible?

Hello Red1911.

My name is Jozef, and since Tomas got ill, I was assigned to your case. Let me know if you have any questions.

We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’. The casino can reopen this complaint anytime.

Dear Red1911,

I am very sorry, but since the casino team is unresponsive, we’re not able to proceed with further investigation. Another option is to file an official complaint at the licensing authority of the casino. I will gladly help you with it, you may reach me at the email address mentioned below. Please, be aware that this complaint will affect their reputation on our website. Let me know if you have any questions or require further assistance.

Best regards, Jozef