ZetCasino - Player’s complaining about the lengthy withdrawal process.

Hello,

i've played on ZetCasino and tried to withdraw. First of all they told me I had to deposit with the same option i want to withdraw so I had to deposit some Litecoin first. After that I withdrew my 80€ win. So now I had to wait 5 days (even though they said UP TO 3) for them to send me an email to verify myself (instead of doing it before the withdraw UGHHH). I sent in my ID and all documents for the process and now I have to wait another 3 days and since its weekend soon I have to wait even longer. I asked support if withdraw after the verification is instant since its still being processed at the time of the verification and they told me that after the verification I had to wait ANOTHER 3 days on top of that and since wednesday is the 3rd day of the verification process means I'd have to wait another 5 days til monday for it to be withdrawn. Their withdraw process is a joke and you should avoid this casino. In total I will have to wait 15 days and I bet you it will even take longer.

Dear exxoticx,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC account verification is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly and it might take few working days completing this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal.

Subsequently, it’s quite usual for a withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.

Best regards,

Petronela

Case closed

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, exxoticx, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru