HomeComplaintsZetCasino - Player's account was closed.

ZetCasino - Player's account was closed.

Amount: €10,000

ZetCasino
Safety Index:Very high
Submitted: 14 Apr 2023 | Case closed : 20 Apr 2023
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

1 year ago

The player from Germany had his account closed and winnings confiscated due to a third-party deposit. We rejected the complaint because the player breached said rules of online gambling.

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1 year ago
Translation

I got my account suspended because I didn't pass verification in the email I am accused of terms and conditions 9.1 credit card fraud even though I made the deposit from my friend's credit card I offered them all the required documents but according to the email I don't have any Right more to reopening my account with 10000€ credit I'm really desperate I deposited 2100€ and after I paid out the first 1000€ it occurs to me that I should verify myself what should I do? Kind regards hachik

Automatic translation:
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1 year ago

Dear hachik,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. According the casino terms and conditions: https://zetcasino1.com/de/rules

 

"Eine Kredit-/Debitkarte oder eine andere Zahlungsmethode, die Sie für Einzahlungen vorgenommen haben gehört Ihnen, ist nicht gestohlen und wurde nicht von einer anderen Person verloren. Das Unternehmen behält sich das Recht vor, Ihr Konto zu schließen und alle Gewinne zu annullieren, falls der begründete Verdacht besteht, dass Sie gegen diese Garantie verstoßen haben."

 

Furthermore, please check our Fair Gambling Codex for Players https://casino.guru/fair-gambling-codex-for-players:

"Payments
For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."


Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. It is a player’s responsibility to use allowed payment methods only.

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.

Thank you very much in advance for your reply and understanding.

Best regards,

 Tomas

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1 year ago
Translation

You have to understand me I have already deposited 2000€ before and nobody said anything and nobody wanted a verification from me I just find it sad that as soon as a withdrawal is made it always gets so complicated I have offered the casino all the necessary documents and proofs to say that this card is not stolen, there must be a way, they must be goodwill in this regard

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1 year ago
Translation

I was not asked for an ID when registering and while playing, or when depositing, is that allowed, doesn't the casino also violate the Youth Protection Act? So I'll say the casino didn't act according to the law either, what should I do now I have to pay my friend the €2000 out of my own pocket and to be honest I don't want to give up the €10000 because I have to won please can you help me 🙁

Automatic translation:
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1 year ago

Dear hachik,


Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This is usually checked during account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.

I can only recommend that you avoid situations like this by using exclusively a payment method issued in your own name, otherwise, your winnings won't be honored.


Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.

Edited by a Casino Guru admin
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