Yukon Gold Casino - Player unable to claim bonus reward.

So today I received a vip casino rewards card in the mail, it says that I will receive a 10 dollar bonus once I go to casinorewards.com/vip and activate my card. I did all of this and logged into Yukon gold which is part of the casino rewards casinos and I had no bonus in my account. I then went to a live chat agent and as soon as I mentioned it he said he would transfer me to his colegue and it pops up I have to wait 20 minutes to talk to the next person. Instead I went to chip who is the robot and he looked for my bonus and said it was not there, only a deposit match bonus. I went back and tried to register again and it said my card was registered and funds were in my account. I logged back in and still no 10 dollars. I tried live agent again and same thing happened, he said he would transfer me to his colleague and then a pop up said 18 minutes till next available agent. I need some assistance with getting my bonus please if someone can look into this I would appreciate it. Thanks

Dear HarleyMiller,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Have you redeemed any promotional offers from this casino in the past?
• What was the exact reason why a promotional offer couldn’t have been applied to your account?
• Could you please advise if you have tried communicating this issue with the casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Dear HarleyMiller,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.