The player from Austria is experiencing difficulties withdrawing her funds. Additionally, it seems as the account was blocked and winnings confiscated. We rejected the complaint because the player didn't respond to our messages and questions.
Yukon Gold Casino - Player’s struggling to withdraw her winnings.
Amount: €3,500
Yukon Gold Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I have an account with you. I wanted to have the whole amount paid out to me. After a few days I received the information that the amount is too high. OK. Then 2000 € too high. Then 1000 € not ok either. Then also not 500 €. Then I wrote chat why it doesn't work. Then I got an e-mail back with a new ID number (different account number). Strangely from another casino (Luxury Casino). And suddenly there is no more account with Yukon and the money is gone. Would be very much interested in an explanation and what I should do
Automatic translation:
Public
Public
3 years ago
Dear Andrea,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem.
We will contact the casino and ask for their cooperation, but, before we do that, please could you forward any relevant communication to petronela.k@casino.guru? Was your account fully verified in the past?
We will do our best to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
