Yukon Gold Casino - Player has been accused of opening multiple accounts.

Dear Ivica,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand it correctly that you have opened two accounts in the casino? I have checked terms and conditions, and this is what I found https://www.yukongoldcasino.eu/en/terms/:

„Players may only open and operate a single account. Where a Player is identified with more than one account we reserve the right to suspend these accounts until all the account details and balances (belonging to the same Player) have been verified not to have used sign up bonuses multiple times. Once completed, all other accounts will be terminated leaving a single active account."

Could you please advise if you have redeemed any Welcome bonuses using any of these two accounts? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Ivica,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Dear Ivica,

I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear Ivica,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.