YoYo Casino SE - Player’s withdrawals have been delayed.

As a verified customer, I won a big prize of more than 600,000. Over the course of two days, I requested withdrawals totaling 200,000. However, the withdrawals were denied. Weeks later, I was verified again, but I was unable to withdraw the remaining balance.

After countless emails, I got verified once again but unfortunately, the bank SEB, from which my deposit was made, was not an option for withdrawals.

Following more than 5 months, countless emails, and another verification, I played my balance down to 0:-.

The next day, SEB was an available option when I requested a withdrawal.

I believe that YoYocasino purposely delayed my requested payouts. I do not play at casinos with a Swedish license.

Dear qtvkk2xdjf,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with YoYo Casino SE.

Sadly, since you have played your winnings, I’m afraid there is not much we can do for you. Please understand, that the player is the only one responsible for their account, active balance, and all the bets taking place.

For future reference, please contact us as soon as the issue occurs so that we can intervene before it's too late.

Please let me know if there is any additional information, otherwise, I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Looking forward to hearing from you.

Best regards,

Tomas

Dear qtvkk2xdjf,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

If you consider that 5 months is an ok waiting time despite the numerous verifications, I understand your decision. Unfortunately, yoyocasino has not given me any reason why it took so long. To me, that is an acknowledgment on their part

I understand your sentiment.

Please note we accept the situation where a withdrawal is delayed for up to 14 days. If a withdrawal is delayed longer we try to intervene on the player's behalf as soon as possible.

If however, the player plays down their winnings, we are unable to mediate the issue and compel the casino to act.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.