The player from Sweden, despite being verified, was denied withdrawals totaling 200,000 from his winnings of over 600,000. His deposit bank, SEB, was not an option for withdrawals. The player believes YoYocasino purposely delayed his withdrawals. Since the player played down their balance we were forced to reject the player's complaint.
YoYo Casino SE - Player’s withdrawals have been delayed.
Amount: 647,000 kr
YoYo Casino SE
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Translation
As a verified customer, I won a big prize of more than 600,000. Over the course of two days, I requested withdrawals totaling 200,000. However, the withdrawals were denied. Weeks later, I was verified again, but I was unable to withdraw the remaining balance.
After countless emails, I got verified once again but unfortunately, the bank SEB, from which my deposit was made, was not an option for withdrawals.
Following more than 5 months, countless emails, and another verification, I played my balance down to 0:-.
The next day, SEB was an available option when I requested a withdrawal.
I believe that YoYocasino purposely delayed my requested payouts. I do not play at casinos with a Swedish license.
Automatic translation:
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1 year ago
Dear qtvkk2xdjf,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with YoYo Casino SE.
Sadly, since you have played your winnings, I’m afraid there is not much we can do for you. Please understand, that the player is the only one responsible for their account, active balance, and all the bets taking place.
For future reference, please contact us as soon as the issue occurs so that we can intervene before it's too late.
Please let me know if there is any additional information, otherwise, I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.
Looking forward to hearing from you.
Best regards,
Tomas
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1 year ago
Dear qtvkk2xdjf,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
If you consider that 5 months is an ok waiting time despite the numerous verifications, I understand your decision. Unfortunately, yoyocasino has not given me any reason why it took so long. To me, that is an acknowledgment on their part
Automatic translation:
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1 year ago
I understand your sentiment.
Please note we accept the situation where a withdrawal is delayed for up to 14 days. If a withdrawal is delayed longer we try to intervene on the player's behalf as soon as possible.
If however, the player plays down their winnings, we are unable to mediate the issue and compel the casino to act.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.
