The player from Germany has requested withdrawal a week ago. It has been pending since. The casino informed us that the player reversed the withdrawal and played down his balance. The player did not confirm this fact and since he didn't respond, we were forced to reject this complaint.
Yonibet Casino - Player’s withdrawal has been delayed.
Amount: €1,500
Yonibet Casino
Safety Index:HighSafety Index
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8.9
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
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3 years ago
Translation
My account is verified, but Yonibet will not pay out my money. The first application was simply canceled by Yonibet without my intervention or consent. It was said that it was a technical error. Well, mistakes can happen, but I had a strange feeling. Payment requested again and nothing has happened since. Wait a week for the second payout, although I was assured that the payout has the highest priority after the cancellation. After several inquiries, I was blocked from live chat, as if it wasn't normal to ask why your money wasn't arriving. Looks like a scam site.
Automatic translation:
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3 years ago
Dear Florian,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if your winnings have been accumulated with or without an active bonus? Have you ever received any payments from this casino?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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3 years ago
Translation
Good day,
no, I did not take advantage of a bonus and yes, I made a very small payout at the beginning, which was booked very quickly. Here you try everything to prolong the payout. The problem with Yonibet is that I have withdrawal limits and I am only allowed to have 1 open withdrawal. Now I have been successfully held out for 1 week, absolutely nothing has happened, although my account is verified, and I cannot withdraw the rest of my money either because the payment is still open.
Automatic translation:
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3 years ago
Thank you very much, Florian, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello Florian!
From now on, I will take care of your complaint. I would like to invite representatives of Yonibet Casino into this discussion in order to provide us an information about the withdrawal issue.
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3 years ago
Translation
Gladly, as I said, the first payment was simply canceled by Yonibet as described by me without my consent or consent, which is very strange. It has never happened to me personally, but it's good. The 2nd payout has now been requested for 7 days, my account is verified, and I have chosen an instant payout method, i.e. no bank transfer that takes days, but absolutely nothing happened in the 7 days. The live chat was blocked for me as a customer. Of course I ask about it and I don't find it incomprehensible if after all that the mood is worse than it should be. Here I am only told flimsy excuses, no reason given that justifies 7 days without progress. In the meantime I no longer have the feeling that one is even willing to pay out the money.
Automatic translation:
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3 years ago
Dear Florian,
First of all, we'd like to thank you for your review. For a young Casino (and Sportsbook) operator like us, it is very valuable to get feedback from our players as we are looking to keep developing and improve our product and services as we go step into the future.
We have checked your account as provided by Casinoguru and we were unable to find any pending withdrawal in your account. The last withdrawal dates from the 25th of June which has been rejected quite quickly, after this no other withdrawal has been requested and the balance has been played. We do apologize for any delays that you have had with the previous withdrawal requests, those issues should have been resolved now. If you require any more information please let me know!
If you by any chance have a different account we are more than happy to take a look at that for you and see if we can come to a solution. If you wish you can also contact us by either live chat which is open from 10:00 - 22:00 or by email at Support@yonibet.com
We hope to have informed you sufficiently and we wish you a lovely weekend!
Kind regards,
The Yonibet Team
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3 years ago
Hello Florian!
According to the response from Yonibet Casino's representatives it seems that you already played your outstanding balance, is it correct?
