Yonibet Casino Review

The player from Portugal had faced issues with account verification at Casinozer Casino despite having previously had the account successfully validated. He had sent numerous proofs of address to the casino but had not received any response. The player had suggested this was an obstacle set by the casino to avoid paying out funds totalling 2350€. After exchanging 83 emails with the casino, his account had finally been verified and the funds were transferred to his account. We had marked the complaint as 'resolved' in our system.

The player from Switzerland had self-excluded himself from a group of casinos but was still able to open an account and play at Casinozer, which was part of the same group. The player believed this to be a system error and demanded a refund. The casino and our team had pointed out that self-exclusion at one casino did not automatically apply to associated casinos, especially those licensed in Curacao. The player maintained that Casinozer's staff had told him he should not have been able to play due to his blacklist status at other sister casinos. Despite this, we had rejected the case as we considered the player not entitled to a refund. The player then sought legal help and informed us that Casinozer had issued a full refund after he filed a legally sound complaint. Consequently, we marked this case as 'resolved'.

The player from Serbia had opened a ticket on 22nd September regarding a win. Despite having lost money on slots before, the player had claimed unfairness from the casino and wanted to claim the winnings. After a series of communications with the Complaints Team, the player had confirmed that the issue was resolved. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Sweden has made several requests via email to close his casino account. Despite assurances via chat that the process would be expedited, his account remains open. Player’s complaint has been resolved successfully.

The player from Germany requested a payout of 750€ which was approved but he has not received the money after more than three business days. The player confirmed receipt of the payment, so we closed this complaint as resolved.