Thank you for your confirmation, mallickanus.
Alright, allow me please to explain the situation.
We do not have Yolo247 Casino in our system. However, it should be added in the following days. Indeed, there is a logo in your screenshots, but there was no reason to check it before. We rely on players to submit their complaints to the correct casinos, so we focus on the more important things in the data provided.
For now, I do not have another option but to set the timer again, wait until it is added to our system, and contact the casino outside this thread. Once the review for the casino is made, I will assign the complaint to the correct casino.
I contacted the casino via email a while ago, and currently, I am waiting for its response and details. Therefore, I am extending the timer (to track the processing time for the correct casino) and will let you know about any news. Now the right casino is already informed about the complaint.
Thank you for your patience and understanding, and I am sorry for the inconvenience caused.
Thank you for your confirmation, mallickanus.
Alright, allow me please to explain the situation.
We do not have Yolo247 Casino in our system. However, it should be added in the following days. Indeed, there is a logo in your screenshots, but there was no reason to check it before. We rely on players to submit their complaints to the correct casinos, so we focus on the more important things in the data provided.
For now, I do not have another option but to set the timer again, wait until it is added to our system, and contact the casino outside this thread. Once the review for the casino is made, I will assign the complaint to the correct casino.
I contacted the casino via email a while ago, and currently, I am waiting for its response and details. Therefore, I am extending the timer (to track the processing time for the correct casino) and will let you know about any news. Now the right casino is already informed about the complaint.
Thank you for your patience and understanding, and I am sorry for the inconvenience caused.
Edited by a Casino Guru admin