Yolo247 Casino - Player's winnings have been voided.

Its about my winning on evolution the game is crazy time the date is 31/03/2023 and time was morning 04.31.00 AM i have placed bet and my bet was 32000 rs on bonus and it was multiplied by something big and i hit a jackpot of rs 9976000 and i was processed also and showing in my balance olny but afterwards my issue was started when i start withdraw suddenly they have a withdrawal payment of 35-50 minutes of withdrawal timeframe and day limit of 5lakh rupees so i started withdrawing my amount of atleast 7 days of 5lakh daily then they have contacted me though WhatsApp I'll share the screenshot with you also about everything afterwards they blocked my account and i am not able to login in the website anymore thankfully i have taken a screenshot of every winning and my whole balance and even i have screen recorded everything about my balance now they have asked about my documents on Monday 03/04/2023 for verification so i have sent everything after 2 days they told me they'll call me on zoom conference call they called me and telling my that evolution is raising a flagged on your bet and the winning amount is not right that is the reason they put your withdrawal on hold and asked for verification after that my account was blocked and i am not able to login and my money was gone my 6 withdrawal was pending of rs 5lakh per withdrawal and one withdrawal of 50k after withdrawing 3050000 my final balance was total 13700000 and everything thing is gone please help me and resolve my issue. i am sharing proof of everything so that you can take action yolo247 is the app where i was playing please help me

Dear mallickanus,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

My account was created on march on yolo247 and i have done verification in there website and it got verified also and i have sent the documents personally on there WhatsApp

i was playing Crazy time Blackjack. My biggest win was on crazy time and there's no bonus amount i was playing

Could you please forward any relevant communication along with your game history to petronela.k@casino.guru? Thank you very much in advance.

I have sent it to the mail id

Dear mallickanus,

Please understand that it is very difficult and time-consuming to analyze a game history from screenshots. Please try requesting your entire game history in Excel or PDF format.

Actually they have blocked my account i am not able to login i just have screenshot nothing else they are not giving me to login and till now no reply from them about anything today is 11/04/2023 still no help

Thank you very much, mallickanus, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello, mallickanus,

I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Yolo Casino's representative to join this conversation and participate in the resolution of this complaint.

 

Dear Yolo Casino Team,

Could you please provide us with an explanation of the player's situation in more detail? Has the verification been completed? What steps should the player take to unblock the account and withdraw?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?

It is possible to share the data directly here, with your reply, or by sending them to my email address (branislav.b@casino.guru).

Thank you in advance for providing the information.

They'll never reply they are just scamming people

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear mallickanus,

The casino contacted me recently and asked me for some details. Currently, I am waiting for a response with further information and an explanation of your issue. In addition, the casino was closed at the end of March 2023.

Therefore, and based on the fact someone replied to me, I am extending the timer by another 7 days and will wait for them to contact me with the requested information and details.

However, please note that if no one contacts me or provides me with the relevant information until the current timer expires, we will be forced to close the complaint as unresolved. The casino was informed about the same.

Thank you for your patience and understanding.

Dear mallickanus,

I received the update from the casino representative.

• He could not find any user with your email in their system
• The representative noticed that you mentioned Yolo247, which is a completely different casino. So, it is very likely that you submitted the complaint with an incorrect casino

Can you please check Yolo247's casino website by clicking HERE, and confirm that it is the correct casino?

Yes that is right casino yolo247

And i have share you the screenshots also with the name of casino

Thank you for your confirmation, mallickanus.

Alright, allow me please to explain the situation.

We do not have Yolo247 Casino in our system. However, it should be added in the following days. Indeed, there is a logo in your screenshots, but there was no reason to check it before. We rely on players to submit their complaints to the correct casinos, so we focus on the more important things in the data provided.

For now, I do not have another option but to set the timer again, wait until it is added to our system, and contact the casino outside this thread. Once the review for the casino is made, I will assign the complaint to the correct casino.

I contacted the casino via email a while ago, and currently, I am waiting for its response and details. Therefore, I am extending the timer (to track the processing time for the correct casino) and will let you know about any news. Now the right casino is already informed about the complaint.

Thank you for your patience and understanding, and I am sorry for the inconvenience caused.

Yolo247 Casino was added to our system and the complaint was updated to the correct casino shortly after my previous post. Since I contacted it in all possible ways more than a week ago, I would like to ask the casino to reply to this thread or to my messages outside it. I am extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Ok sir thank you for your help

Dear mallickanus,

Unfortunately, since we have not received any response from the correct casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru