HomeComplaintsYoju Casino - Player’s withdrawal request declined.

Yoju Casino - Player’s withdrawal request declined.

Amount: ¥1,694,645

Yoju Casino
Safety Index:Above average
Submitted: 22 Mar 2024 | Case closed : 15 Apr 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

6 months ago

The player from Japan had deposited approximately 900,000 JPY at Yoju Casino, and after increasing the balance to 1694645 JPY, the withdrawal request was declined without any given reasons. All KYC and other necessary documents had been approved, which created confusion regarding this refusal. This had been the player's first withdrawal attempt at Yoju Casino. Despite our efforts to assist, the player did not respond to our follow-up inquiries. As a result, we were unable to investigate further and had to reject the complaint.

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7 months ago

Hi, casino guru


I made a deposit of approximately 900,000 JPY using EcoPayz and credit card at Yoju Casino. 

After that, when I applied for a withdrawal at EcoPayz with the balance increased to 1694645 JPY, My withdrawal request was declined for no reason.


 I inquired about this matter via chat, but the only explanation I got was that they were checking the response from the finance department, so I couldn't understand why my withdrawal was being refused. 


All KYC and other documents have been approved. 


I have not committed any fraudulent activity, and this seems to be an unfair and malicious case of withdrawal refusal, so I will consult with casino guru.

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7 months ago

Dear uiuisuta,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Yoju Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Was this your first withdrawal attempt in this particular casino?
  • Could you please advise when was the last time you were in contact with casino support and what did you discuss?
  • Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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7 months ago

thank you for your reply.


This is my first time making a withdrawal at Yoju Casino.


Initially, I tried to withdraw money through a virtual currency wallet, but I was advised to withdraw money through EcoPayz.


The last time I contacted them was on March 22nd, and I was only told to wait for a response from the finance department. Communication with the casino was sent via email address.

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7 months ago

Thanks for your messages.

Have you received any explanation from the finance department of the casino?

Have you learned why your withdrawals have been rejected?

Was the casino able to process your payout after subsequent attempts?



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7 months ago

Dear uiuisuta,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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6 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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