Yoju Casino - Player’s refund has been delayed.

Yesterday I asked them to refund my deposit because they did not give me a bonus. The money disappeared from the account and I have not yet received it on skrill. The casino is Yoju and my e-mail is p***t@gmail.com

Dear peroni,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

It’s quite usual for withdrawals or refunds to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. If your refund has been confirmed I truly believe it’s only a matter of time before you’ll receive it.

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I still haven't got the money. I thought it would be faster since it's Skrill. Support they say it was approved by them but there is a delay. They promised me every day that it would be fast, today they say it will be tomorrow and so every day.

Thank you very much, peroni, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I got the money today. Thank you

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.