Yoju Casino - Player’s account has been blocked.

Da oggi non riesco più ad accedere al casinò senza giustificato motivo, tutti i bonus sono stati da loro autorizzati e ho sempre rispettato i loro T&C.

Dear Nemokid,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.  

Could you please advise if there are any funds being held by the casino? If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Ciao Petronela,

non mi risulta che per legge il casinò abbia il diritto di chiudere un conto gioco a distanza semplicemente perchè una mattina si sveglia male o quel cliente vince troppo oppure il selfie ID non gli piace, ci deve essere un giustificato e grave motivo (tentativo di frode o fatti gravi) come diversi casinò specificano nei loro T&C. Il fatto che il casinò scriva sul contratto una regola decisamente iniqua ed illecita non vuol dire che questa sia legittima. Mi sorprende il fatto che la Commissione di gioco di Curacao (GCB) permetta tali discriminazioni. Mi potresti dare gentilmente una email della GCB dove denunciare tale fatto ? Grazie.

I’m afraid you’re wrong. If there are no funds being held and all the winnings have been paid, casinos can close players’ accounts without stating the exact reason. In other words, gambling establishments are not obligated to accept a player.

Still, if you wish to file an official complaint to the Curacao Gaming Authority here is the email address certria@gaminglicences.com but I have to warn you that the outcome might not be to your liking.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.