Ybets Casino - Player's withdrawal has been delayed for two months.

Hello

I deposited $1000 into this casino, played slots and it increased to $1738.

I applied for a withdrawal. The casino refused my withdrawal request and told me to wait 2 weeks to run a provider check. After that, I applied for withdrawal many times over the next 40 days, but they continued to refuse.

After that, the withdrawal request remained pending and the funds were not withdrawn. It's already been two months since I applied for a withdrawal for the first time. However, the money has not been withdrawn yet.

When I contact support, he says, "I'll pass it on to someone." But things remain the same.

Dear ktakayuki778,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Ybets Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were have you been a player of the casino?
• Have you completed account verification in the casino?
• What games did you play to accumulate your current balance in the casino? (which slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

・Could you please advise how long were have you been a player of the casino?

2 months ago. This was my first deposit and play.

・Have you completed account verification in the casino?

yes.

・What games did you play to accumulate your current balance in the casino? (which slots, live games, betting on sports) 

slots.

・Did you achieve your current balance with the help of a bonus? 

no.

Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

o.k. I will send you e-mail.

Hello, Mr.Tomas.

>・Could you please advise how long were have you been a player of the casino?

>2 months ago. This was my first deposit and play.

This answer I gave was wrong.

I played it two months ago, but before that I played it a few times and made a small withdrawal.

I have sent you the transaction history via email.

I found my chat history with the casino. I sent this to you by email.

Thank you very much, ktakayuki778, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear ktakayuki778,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Ybets Casino representative to join this conversation.

Dear Ybets Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Hello

This morning, the casino withdrew $1000.

I applied for a withdrawal of the remaining amount.

I'm very happy that the problem is now resolved.

Thank you for your cooperation.

I applied for withdrawal of the remaining balance of 724$ on September 24th.

However, this withdrawal request cannot be confirmed in the history.

The cache is also gone.

I hope you can safely withdraw the remaining amount.

Hello

The other day I applied for a withdrawal of the remaining $720 and reported that it had disappeared.

When I checked today, this withdrawal request has been restored to the history and is now waiting for withdrawal.

The remaining balance has not been withdrawn yet, but I feel that the problem is on its way to being resolved.

Dear ktakayuki778 and Сasino Guru,

We have relayed all the information to our Finance Department.

Please be assured that your request is under review and will be addressed at the earliest opportunity.

We sincerely apologize for any inconvenience this delay may have caused and express our gratitude for your understanding and patience throughout this period.

Respectfully,

Ybets Casino Representative

The remaining balance was successfully withdrawn recently.

All my problems have been resolved.

Thank you very much for your cooperation.

Dear ktakayuki778,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Mirka

Casino.Guru