The player from Japan deposited $1000, increased it to $1738, and applied for a withdrawal but the casino refused the request, citing a provider check and leaving the request pending for over two months.
Ybets Casino - Player's withdrawal has been delayed for two months.
Amount: $1,738
Ybets Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
3d 18h 16m 59s
Case summary
2 days ago
Public
Public
3 days ago
Hello
I deposited $1000 into this casino, played slots and it increased to $1738.
I applied for a withdrawal. The casino refused my withdrawal request and told me to wait 2 weeks to run a provider check. After that, I applied for withdrawal many times over the next 40 days, but they continued to refuse.
After that, the withdrawal request remained pending and the funds were not withdrawn. It's already been two months since I applied for a withdrawal for the first time. However, the money has not been withdrawn yet.
When I contact support, he says, "I'll pass it on to someone." But things remain the same.
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3 days ago
Dear ktakayuki778,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Ybets Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were have you been a player of the casino?
- Have you completed account verification in the casino?
- What games did you play to accumulate your current balance in the casino? (which slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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3 days ago
・Could you please advise how long were have you been a player of the casino?
2 months ago. This was my first deposit and play.
・Have you completed account verification in the casino?
yes.
・What games did you play to accumulate your current balance in the casino? (which slots, live games, betting on sports)
slots.
・Did you achieve your current balance with the help of a bonus?
no.
Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
o.k. I will send you e-mail.
Casino Guru is examining the case
Tomas is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
