Ybets Casino - Player believes that their withdrawal has been delayed.

My withdraw is pending with the same old excuses they tell to everyone i've read on every forum they dont answer quickly at all they delay and they contact the provider as they say for a reason i dont know . however i still wait for my funds .

Dear ioannisb,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hello Nick they still do not answer to my emails , can you please take place please?

Dear ioannisb,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello again they haven’t replied , also they deny to talk to me in the chat if you want I got screenshots from the beginning since 14 days ago until today of what is happening, they asked for a selfie again with the id in hand , I’ve sent them not 1 but 4 pics so they will find the one that is ok for them and still they don’t reply and don’t get in the live chat with me . Of course they still don’t let me withdraw

Hello again they haven’t replied , also they deny to talk to me in the chat if you want I got screenshots from the beginning since 14 days ago until today of what is happening, they asked for a selfie again with the id in hand , I’ve sent them not 1 but 4 pics so they will find the one that is ok for them and still they don’t reply and don’t get in the live chat with me . Of course they still don’t let me withdraw

Dear ioannisb,

Before we would try to reach the casino, would it be possible to forward your withdrawal history along with the communication between you and the casino to nikolas.b@casino.guru for further review?

Looking forward to hearing from you.

Regards,

Nick

I’ve sent you everything you asked for , thanks for getting back to me I’m here if you need anything else in order this problem to be resolved

Thank you ioannisb for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Ioannisb,

I have reviewed your case, and I'm sorry to hear about the issues you are experiencing with Ybets. I will reach out to the casino on your behalf to see how we can resolve this.

Dear Ybets Casino,

I would like to invite you to join this conversation and assist in resolving the player's complaint. Could you please provide more information regarding this case? Specifically, I would like to know the current status of the player's KYC process and the estimated timeframe for completing the review of the player's documents.

I look forward to your response. If you have any supporting evidence, please send it to my email at natalia.b@casino.guru.

Kind regards,

Natalia

Dear ioannisb and Casino Guru,

Our KYC department is currently awaiting your clarification regarding one document.

I noticed that they sent you a letter about this matter today.

Could you please confirm if you have received it?

Respectfully,

Ybets Casino Representative

I’ve already answered the document you asked for is irrelevant to the case they asked for a Source of funds document with detail information about my money source in my bank statement which I sent you in order to confirm just my address not to look detailed to my transactions. Also the deposit I did was almost 40-50$ as I remember and I deposited via crypto , so how can you ask for a source of funds trough cryptocurrency? That’s insanely funny , if you don’t wanna pay just say it here so people can see it . Also I’m requesting for casino guru if they have the kindness 1) to search for YBets casino license as I contacted pagcor and they said YBets casino doesn’t perform under their lisence 2)put an end to this situation after 32 days 3) check my screenshots as they asked for irrelevant documents as I sent my bank statement with my will in order just to verify my address

Dear Ioannisb,

Thank you for your patience, and I apologize for the delayed response. We have confirmed with the casino that they currently hold a valid Anjouan license. While the earlier information regarding the PAGCOR license was outdated, we appreciate your vigilance in drawing attention to this issue. The casino has since updated their website to reflect the correct licensing authority.

Regarding the requirement for you to verify your source of funds, I reviewed the casino's terms and conditions and noted the following statement:

8.9. Ybets reserves the right to carry out additional KYC verification procedures for any withdrawal. Players who wish to recover funds held in a closed, locked or excluded account, are advised to contact support@ybets.net.

I understand that being asked to provide additional documentation can be frustrating. However, verifying the source of funds is a standard part of the KYC process, regardless of the payment method involved. It would certainly be more helpful if casinos provided a complete list of required documents at the start of the KYC procedure, as delays can understandably lead to concerns about intentional hold-ups. Nonetheless, your cooperation with this process is essential.

Hello Natalia I’m happy you researched it and I’m really thankful about it and happy that YBets casino holds a license however I’ve sent them my source of funds document and they refuse to reply and continue with my verification I’ll attach screenshots about my replies. This situation is happening from the 15 of November, it’s more than a month now .