Wunderwins Casino - Player’s struggling to complete account verification.

i win cash but online casino is not pay my cash out and they dont send my email where i must send my documents.

Dear kevinhaavel2,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear kevinhaavel2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

the wundercasino is full cheat. the price what people can win when they play more then 0.50 bet but i play less but still grow up on price leather so this is cheat nobady win that price . i have picture also for prof.

I'm afraid I do not understand your last comment. Have you been informed what specifically seems to be a problem in verifying your account? Have you succeeded in verifying your account, please?

Dear kevinhaavel2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.