Wunderwins Casino - Player experiences withdrawal delays.

I finally got my account verified. It was more complicated than necessary because none of my pictures were accepted. Now I've been waiting for the withdrawal for already 5 days. In the chat, they only say that there's a queue. It should be done in 2 days as initially informed to me.

Dear viitalampimaarit,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

I do understand. but the conditions are that the return is made within 2 days. I asked again in the chat, they said that there is a problem and that the team will contact me. I asked what the problem is when the account is confirmed. he changed to answer that there is a queue. I will never deposit here again. before, after all, you got the money when you went with bank credentials.

I fully understand your frustration, viitalampimaarit. However, I will set the timer for an additional 2 days to allow the casino two full weeks to process the payment. If there’s no development by Saturday, we will intervene. Let’s stay positive and hope for some good news regarding your withdrawal. Thank you in advance for your patience.

I haven't heard the money. I will send the message again on Saturday if the money still hasn't been received.

no money has been paid.

Thank you very much, viitalampimaarit, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of Wunderwins Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Hello viitalampimaarit,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

 I would like to request the presence of a representative from the casino in this conversation.

Dear Wunderwins Casino,

Could you possibly provide additional information regarding the delayed payment and clarify the situation?

Thank you in advance.

Respectfully,

Michal

I canceled the withdrawal request when the chat said that there is a problem with my account again. I know there is nothing. I couldn't fight anymore. but I will never deposit at this casino again.

Dear viitalampimaarit,

I have already contacted the casino regarding your issue. If you are willing to try once more, we are ready to try to help you out.

I already gambled that money. But of course it would be great if you could find out why they did this.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.