The player from Germany had two bets on Craps. He believes that the payout was not correct. We rejected the complaint because the player didn't respond to our messages and questions.
Wunderwins Casino - Player believes that his bet on Craps was counted incorrectly.
Amount: €150
Wunderwins Casino
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6.2
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Good day,
the casino does not calculate correctly.
I had bet €150 on don't pass and €150 on pass with REAL money in craps (Play 'n' go), but interrupted the game due to time constraints.
With the game round was dropped and I paid out the next day.
When it came to me shortly afterwards, I deposited €150 again at the casino.
I checked and fortunately the round was still saved in craps.
So I continued to shoot WITHOUT A NEW BET and don't pass won.
So I should have gotten €300 with the bet.
That would give me an account balance of €450.
Only €150 was paid out, so my account balance is €300.
This is incorrectly billed and I ask for correction.
I contacted the chat, but I was brushed off there with the words that everything was correctly billed.
I have attached a screenshot of the €300 bet.
Automatic translation:
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1 year ago
Dear Ivpluer,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Is it correct that you had one bet of €150 and the other one of the same amount on the opposite bet? Would it be possible that due to the Pass line being a losing bet, your active balance was reduced by that amount?
Could you please forward your game history to petronela.k@casino.guru?
Looking forward to hearing from you.
Best regards,
Petronela
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1 year ago
Translation
Hello,
almost right.
I had saved a total of €300 on craps.
150€ on "pass" and 150€ on "don't pass".
I didn't wager any of my deposit as I was in the shooter phase.
Now "don't pass" had won and I should have been paid €150 x2.
However, I only got 150€.
Automatic translation:
Public
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1 year ago
Could you please advise the exact time of the incident and forward your game history from that period, please?
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1 year ago
Translation
That's when I bet the €300... However, the history isn't displayed correctly here because, as I said, I didn't finish the round.
As you can see on my screenshot, the bets were distributed differently than shown here.
Automatic translation:
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1 year ago
Would it be possible for you to send me a screenshot that clearly shows the columns for 'balance' and 'bet'? This will help me better understand the display and assist you more effectively. Thank you.
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1 year ago
Translation
Hello,
Unfortunately I can't send it more precisely because I only have access to this table
Automatic translation:
