Woopwin Casino - Player’s withdrawal has been delayed for 6 days.

Unfortunately, I can't select Germany for the country - system error.

I've had 780 Euros and 35 Euros pending for payout since 09.01.2024.

According to the casino, the maximum waiting time for a payout should be 48 hours - in my case, it's already been 6 days without any action. Multiple contacts with the casino only led to promises of payment being made today, but nothing has happened.

Dear Tamino1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Hello,

As of today, January 19, 24, I have continued to receive my payout of 780 euros and 35 euros from January 9, 2024.

I received clarification several times in the chat!!! guaranteed by January 18, 2024 at the latest.

So far there has been no response to emails written to support beyond the chat.

for your information

Kind regards

I fully understand your frustration, Tamino1. However, I will set the timer for additional 2 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Dear Tamino1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

As of today 01/23/24, Woopwin has not processed either of my withdrawals in any way.

I was promised four times in the chat that I would pay tomorrow.

Since January 9, 2024, 780 and 35 euros are still open.

It would be nice if you could support me so that I can get my money - thank you very much

Hello,

After 16 days the casino has now paid - you can close the case mfg

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Tamino1, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru