The player from Germany has requested a withdrawal three days prior to submitting this complaint. Simply, winnings haven’t been received yet. Player’s complaint has been resolved successfully.
Woopwin Casino - Player’s withdrawal has been delayed.
Amount: €842
Woopwin Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.1
Woopwin Casino has a Safety Index of 6.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello,
I won €842.00 through my deposit at Woopwin. I wanted to have this paid out. Lt. Woopwin should do this within a maximum of 48 hours, with immediate payment being advertised. Well, I waited from Saturday until last night, when I asked the support, which is more than difficult to reach, my withdrawal was in process and should be credited today. Yesterday evening I received an email asking me to verify myself, although Woopwin actually pays out up to €2,000.00 without verification. I did that, too, and after countless attempts, it finally worked. When I asked this morning I was told I would have to wait at least 48 more hours. I ask for examination. In addition, more than €100 are frozen in my account, which I can neither use to play nor withdraw.
greeting
Michael
Automatic translation:
Public
Public
2 years ago
Dear michidirks0403,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
Public
Public
2 years ago
Translation
Hello,
I am patient. However, I have the info that withdrawals below €2000 are paid out without verification. This is a three-digit amount. I have uploaded all the documents, two bank statements, one with the address and one with the receipt of wages, as well as the tax assessment for the car. These documents have now been rejected and I am supposed to upload everything again and wait again. This can not be.
greeting
Michael
Automatic translation:
Public
Public
2 years ago
Translation
Hello,
this case is over. the money is
has now been paid. Many thanks for your help.
greeting
Michael
Automatic translation:
Public
Public
2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, michidirks0403, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
