The player from Switzerland has requested withdrawal a month ago. Unfortunately, it has not been received yet and the account seems to be blocked. We rejected the complaint because the player didn't respond to our messages and questions.
Woopwin Casino - Player’s withdrawal has been delayed.
Closed
Our verdict
Player stopped responding
Amount: €800
Woopwin Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
3 years ago
Translation
Hello, everyone
I have an account with woopwin and the first time I played and everything worked perfectly from deposit to withdrawal.
However, I've been waiting for a payout since the beginning of February, this was always pending and I haven't been able to log in for some time, so I wrote to live support, the answer to the question why I can no longer log in was that I seem to be on a Didn't respond to email from them.
which I found weird because I never got a new email.
I only have the welcome email and verification confirmation.
I tried twice to contact them via email but I didn't get a reply.
Can you help me?
With kind regards
R***** Giovanni
Edited by a Casino Guru admin
Automatic translation:
Public
Public
3 years ago
Dear Giovanni,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your blocked account without being processed? Is there any relevant communication that you could forward to me, please? My email address is
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
