An Austrian player had expressed frustration over connectivity issues during games at Woopwin Casino and a lack of responsiveness from customer support. He had not managed to win any money from his 4,000 euros deposit. We had attempted to address the issue by requesting additional information and extending the response time. However, due to the lack of response from the player, we were unable to proceed with the investigation or offer potential solutions. The complaint was subsequently rejected.
Woopwin Casino - Player experiences poor customer service and zero winnings.
Amount: €4,000
Woopwin Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.1
Woopwin Casino has a Safety Index of 6.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
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11 months ago
Translation
This Casino needs to be removed from the Internet and Woopinn must be held accountable for their fraud....
The game disconnects when I'm almost out... customer support is a joke - whether you send them an email or attempt to contact them live, you get no response....
The CEO or whoever is running this casino needs to step forward and communicate openly....
This is the worst casino but everything will be fine if we have enough people stand up against such fraudulent casinos...zero winnings from 4000 euros
Automatic translation:
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11 months ago
Dear Chris1020,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP).
If you possess additional information that could support our case, kindly send it to me. To address the casino regarding their RTP (Return to Player), having the complete game history of the player is the most effective approach. Please send it to petronela.k@casino.guru as soon as possible.
Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
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11 months ago
Dear Chris1020,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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11 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
