HomeComplaintsWoocasino - Player’s struggling to withdraw their winnings.

Woocasino - Player’s struggling to withdraw their winnings.

Amount: 5,000 Kč

Woocasino
Safety Index:Above average
Submitted: 09 Apr 2021 | Case closed : 26 Apr 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Czech Republic is experiencing difficulties withdrawing their funds due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

Hello, I have a problem with the withdrawal. At first it was not possible to withdraw on the credit card. So they forced me to open an account skrill. both through the card and through the skrill

Automatic translation:
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3 years ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits it doesn’t mean necessary, that it will be offered for withdrawals too.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if you have received the payment from your first complaint https://casino.guru/woocasino-player-s-struggling-to-withdraw-their-winnings-1? Do I understand correctly that you’ve withdrawn funds using Skrill in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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3 years ago

Hello,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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