Woocasino - Player’s struggling to withdraw their winnings.

Good day,

you can't withdraw money from online casinos.

I have tried the selection via Visa several times, Neteller, Skrill or Mifinity do not work. Each time they choose, they reject me. When I wrote to Help, they wrote to me that withdrawing via Visa is not possible because our bank is not supported. And whether I try Skrill or Neteller, but Skrill can't be entered at all and Neteller will always reject me. I really don't know what to do anymore. Please help me. 11000 is not a small amount of money, so I would not like to write. Thank you

Dear Kentan2,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits it doesn’t mean necessarily, that it will be offered for withdrawals too.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Kentan2,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.