Wizebets Casino - Player's withdrawal request has been delayed repeatedly.

Hi

since the 21st i made a withdrawal (after being verified in the casino) and since then i have not been paid. every day i communicate with the VIP manager who tells me not to worry that i will receive the money soon. day after day the same thing....

What should I do? I haven't used any bonuses, absolutely nothing. I earned the money fairly and clearly, without any strategies or anything like that.

What should I do? At the moment I have serious doubts about the suitability of the casino.

Today, for example, I sent an email to the VIP manager who told me that I had cancelled the withdrawal, when in fact my account is still active and awaiting confirmation. I was even told that I was being investigated for suspicious activity, but they never spoke about it again.

I'd appreciate your help

attached is the balance and one of the last emails telling me that the withdrawal was still being processed

If you need more information, I have dozens of printscreens with emails, play history, etc.

Dear PP22,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

• Do I understand correctly that the withdrawal is still pending inside your account without being processed?
• Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or it’s related to your account only?
• Which games you’ve been playing (live casino games, slots, or sports betting)?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but one month is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi Petronela

1 - yes my withdrawal is still pending in my account dated 21 december, even though I've already been told there's nothing pending when I ask about updates. After insisting, they say it's still pending.

2 - Only once was I told that it was because of point 9.3 of the terms and conditions on 10 January, for supposedly investigating suspicious activity, however, it's clearly to save time. After that day I had interactions every day, they never mentioned it again and they just say that I will receive the winnings so I don't have to worry that the finance department is processing it.

3 - I suppose it's just my problem, probably because the earnings are high.

4 - The casino doesn't have sports games. it was mostly slots and live roulette, but most of the winnings were guaranteed to be in roulette (red or black, high or low, even or odd). that's all. Slots are just for fun.

Thanks in advance for your help

However, as a casino and a group with several supposedly reputable casinos, it does this

PP22

Hi

Casino Wizebets paid me today 5k.

Hi PP22,

Thank you for the clarification and update. Hopefully, the payments will continue to come your way, and the entire amount will be paid in full soon.

Please keep me informed about any further developments.

Hi Petronela,

I will definitely keep me informed.

Let's hope that everything works out for the best and that the next withdrawals will be quicker, since all the investigations have already been carried out by Wizebets casino.

Thank you again!

PP22

Certainly, PP22. I'll leave this complaint open until we receive your confirmation of the complete and successful withdrawal of the entire amount.

Dear PP22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, Petronela,

so far so good, the casino is paying within the times mentioned in the terms and conditions and nothing leads me to believe that they won't fulfil the rest. Considering the amount, it will take about 2 months, but I'm confident that the casino will comply in full.

thanks again

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, PP22, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

PS: Should the payments cease for any reason, please don't hesitate to reach out to us promptly, and we will reopen this complaint.