The player from Germany deposited in the casino, but the amount hasn't been credited to his casino balance. The player confirmed the issue was resolved.
Wizebets Casino - Player's deposit seems lost
Amount: €600
Wizebets Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello casino guru,
On 01/27/23 I made 2 deposits with giropay (via AstroPay) at "Wizebets" Casino: 200E and 400E. Since AstroPay had problems again, the money didn't go through and I had to wait until Monday because there are no bank working days on the weekend .No problem.
On Monday noon the money was transferred from AstroPay to Wizebets Casino. However, until today the money has not been credited to my Wizebets account. According to daily e-mails it says:
-It's being checked, our finance department has to clarify it, it's being processed. The last email was 15 minutes ago and it literally said: "Hello! Deposits at the monitoring station. Don't worry.
Kind regards,
VIP Department WizeBets Casino"
A transfer usually takes 2 minutes. I don't know what they are doing with my money. Maybe they can help me. That would be nice.
Attached you will find the transfers from my bank and from AstroPay.
peter m
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1 year ago
Dear Kai1980,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider, which you already did. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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1 year ago
Translation
Hello Tomas
Thank you for the quick work. I have already sent an e-mail to AstroPay but have not yet received an answer. I will contact AstroPay again. My experience shows that AstroPay is not exactly the fastest.
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1 year ago
Translation
Thank you for your trouble. The amount was credited to my account today.
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1 year ago
Dear Kai1980,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
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