The player from Germany deposited in the casino, but the amount hasn't been credited to his casino balance. The player confirmed the issue was resolved.
Wizebets Casino - Player's deposit seems lost
Amount: €600
Wizebets Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.0
Wizebets Casino has a Safety Index of 7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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1 year ago
Translation
Hello CasinoGuru,
On January 27th, 2023 I made 2 deposits with giropay (via AstroPay) at "Wizebets" Casino. 200E and 400E. But since AstroPay had problems again, the money didn't go through and I had to wait until Monday because weekends aren't bank working days. No problem.
On Monday afternoon, the money was transferred from AstroPay to Wizebets Casino. But to date, the money has not been credited to my Wizebets account. After daily e-mails, it says:
-It is being checked, our finance department has to clarify it, it is being processed. The last email was 15 minutes ago where it said again: "Hello! Deposits are being monitored. Don't worry.
Kind regards,
VIP Department WizeBets Casino"
A transfer usually takes 2 minutes. I don't know what they do with my money. Maybe they can help me. That would be nice.
Attached you will find the transfers from my bank and AstroPay.
*****
Edited by a Casino Guru admin
Automatic translation:
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1 year ago
Dear Kai1980,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider, which you already did. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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1 year ago
Translation
Hello Tomas
Thank you for the quick work. I have already sent an e-mail to AstroPay but have not yet received an answer. I will contact AstroPay again. My experience shows that AstroPay is not exactly the fastest.
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1 year ago
Translation
Thank you for your trouble. The amount was credited to my account today.
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1 year ago
Dear Kai1980,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
