Winz.io Casino - Player's winnings have been confiscated.

I made a withdrawal, but then I was told that using a third party's payment method is prohibited, which is something I don't recall ever doing. As a result, my $100 USDT winnings were confiscated. I deposited from my electronic wallet and withdrew to the same place.

Dear 9sqh4c2bhs,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

How many deposits did you make to this casino? Please send me screenshots from your deposit history in your casino profile.

Could you please confirm if you passed the full KYC verification?

Have you made any successful withdrawals from this casino before?

Kindly forward me all the communication between you and customer support that could be relevant to the investigation of your case at veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

After completing the withdrawal, my account was permanently closed.

So I don't know if I passed KYC.

I have only made one deposit and this was my first withdrawal.

Could you please confirm the owner of the payment method you used to deposit money into the casino? Is the name on the payment method identical to the name you registered in your casino profile?