Thank you very much, jefiboy111, for your reply. I have checked the terms and conditions of BitStarz Casino, and this is what I found https://www.bitstarz.com/terms:
"Upon requesting a self exclusion, BitStarz will immediately close that account and prevent the player to play on that particular account. It's the player's responsibility to notify BitStarz of any other accounts the player might have and promise not to open any other accounts. BitStarz will make reasonable efforts to try to prevent the opening of new accounts but it's the player's sole responsibility to make sure no other accounts are created. BitStarz cannot be held accountable for potential losses on other accounts."
Furthermore, in the email that you received as a confirmation of your self-exclusion from the BitStarz Casino is specifically written that you won't be able to play at BitStarz as per normal.
Please understand that if you haven't mentioned your other accounts to them or haven't requested self-exclusion from other casinos individually, you might not be entitled to a refund. However, could you please advise what was the reason for your self-exclusion and forward your sent request to me? Have you mentioned the gambling problem in your request?
Thank you very much, jefiboy111, for your reply. I have checked the terms and conditions of BitStarz Casino, and this is what I found https://www.bitstarz.com/terms:
"Upon requesting a self exclusion, BitStarz will immediately close that account and prevent the player to play on that particular account. It's the player's responsibility to notify BitStarz of any other accounts the player might have and promise not to open any other accounts. BitStarz will make reasonable efforts to try to prevent the opening of new accounts but it's the player's sole responsibility to make sure no other accounts are created. BitStarz cannot be held accountable for potential losses on other accounts."
Furthermore, in the email that you received as a confirmation of your self-exclusion from the BitStarz Casino is specifically written that you won't be able to play at BitStarz as per normal.
Please understand that if you haven't mentioned your other accounts to them or haven't requested self-exclusion from other casinos individually, you might not be entitled to a refund. However, could you please advise what was the reason for your self-exclusion and forward your sent request to me? Have you mentioned the gambling problem in your request?