Winz.io Casino - Player's cashout is stuck.

Hi threre! On friday 31 march at 00:55 i made 2 withdrawals to my bank account from winz.io 4000€ and 1000€ amount. On same friday at 14:25 and 14:27 i received them in my revolout bank account,but due to technical issues they was diverted back to winz.io!

And from that day i dont have any idea where my money is! Every day at least 4 times im conntacting winz.io customer service, and all what i heard is just "we waiting answer from payment processor company"! And nobody knows where my money is!! Im playing in so many onlline casinos, but this is my worst exsperience! This is not normal!

Dear raiv1994,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions so I better understand the situation.

Did you withdraw successfully from the casino in the past using this payment method? Is your account fully verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Hi Thomas. No this was my first withdraw from casino. And my account is fully verified.

The money came to my bank account (revolut) , but it was reverted back immediately by revolut due to my revolut bank restriction. And from that i dont have ide where is my money. It was reverted to winz.io but they cant answer when i will get it back just every time im getting same reply from them!. Please see attached proofs from revolut and winz.io

thanks

Please see attached proof

please see screenshots from this morning chat with them! Already 4 days and they still dont know where is my money which was returned back to their bank account.

Do I understand correctly you contacted your bank as well? Did they provide any insight into the situation?

Dear raiv1994,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.