The player from Italy is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.
Winz.io Casino - Player complains that he didn’t win anything.
Amount: €44,740
Winz.io Casino
Safety Index:HighSafety Index
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8.9
Winz.io Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I played the amount of 1.085 BTC on https://winz.io on 27.08.2021, noting that the various games did not work correctly.
I have tried various games here all very popular, but in this case I have not seen big wins.
The game seems to have been tampered with so as not to give me any major winnings.
At other times, betting much lower amounts has resulted in big payouts.
But on 08.27.2021, it seems that the games behaved very strangely, precisely due to the fact that no game gave any substantial winnings in the bonus mode.
I'm actually sure something has happened. Just because a few days before I got big winnings from the casino https://winz.io.
I think they did something to recoup their losses .. thus limiting the games to no longer giving me any substantial winnings but only getting their money back.
Automatic translation:
Public
Public
3 years ago
Dear Antonio,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
Public
Public
3 years ago
I’m truly sorry but from a sample of 20 spins, we would never be able to identify if something unfair is going on.
Please let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint. I really wish I were of more help. Thank you.
