Wintopia Casino - Player's winnings were confiscated over alleged duplicate account.

I used no deposit bonus, wagered it all and then won the max win on the zeus vs hades slot (1500€) then i saw i made a mistake in my personal info. (email, name etc.) on their website it says you can change it through live chat but when i contacted them they didnt even listen to me and they though that i was duplicating accounts but i didnt and now i didnt get my money and im banned..they dont even responde

Dear titobusiness,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Wintopia Casino.

I have checked the Terms and Conditions and this is what I found:

2.4. You must provide us with personal data during registration, which includes your name and date of birth, as well as contact details, address, phone number and email (hereinafter referred to as the "Personal data"). To modify your Personal data, you can contact our Customer support or just use the My Profile tab in your account. The Company may suggest other means to edit personal data from time to time.

Please understand that although there is a clause about the possibility of changing your data, it does not mean that you should intentionally provide random and completely incorrect information when you register. It's meant for situations when you change your phone number or your address. Providing false information deliberately is against the rules and the casino is not obligated to pay you out.

Moreover, the free no-deposit bonuses come with a cap on winnings. This means that although you won the maximum win on a particular slot, you would not receive the 1500€ because the no-deposit bonus terms state the following:

7. There is a maximum amount which can be released from each Bonus into the Real balance. It means that any amount above that maximum will be removed. Unless otherwise specified, the maximum amounts are as follows:

7.1. non-deposit bonus (including Free Spins winnings): €25

If you provided misleading information during your registration, we are unable to help you receive your winnings. Please let me know if there is anything else I can assist you with, otherwise, this complaint will be closed. Thank you in advance for your understanding.

Best regards

Veronika

Dear titobusiness,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I typed a correct phone number…And i won max win AFTER i wagered everything and my balance decrease to 50€ and after that i won 1500€ and it was on my account!

This casino changes their terms every week

And why they just banned me instead of reply to me?? i sent them a lot of email wich they never response

It is important to provide accurate personal information, including your name and address, when opening a casino account. Simply including a valid phone number is not enough.

Since you have provided false personal information, we regret to inform you that we are unable to assist you with your complaint. Unfortunately, we must reject this complaint. We apologize for any inconvenience, and please feel free to reach out to us if you encounter any issues with this or any other casino in the future.