WinTokens Casino - Player’s account has been closed.

Suddenly, WinTokens Casino informed me that they were freezing my account because I had used a script.

I don't know anything about scripts so I can't use them, and what do you mean the casino can't check them? Please show me the evidence.

The rules also state,

If we have reasonable grounds to suspect that you have violated them.

WinTokens Casino is registered with the GCB.

You say the website domain is trustworthy and that its terms and conditions provide accurate and transparent information to players ?

As far as we can tell from the email below, the casino has not confirmed any specific grounds for this, nor has it provided any information to us.

[Email]

The use of scripts in pachinko games refers to the act of using programs or tools during the game to perform operations that deviate from normal play. These are judged based on the supplier's internal rules, and the specific criteria for judgment are not made public, but when we checked again, we were told that scripts were being used.

[Email]

We have been notified by the pachinko game provider that on February 1st, you were using a script in a pachinko game to gain an unfair advantage. This behavior is a serious violation of our and the supplier's terms of service, so your account has been permanently suspended.

[Email]

Any fraudulent activity in pachinko games is checked by the supplier, and we do not have the authority to investigate pachinko games. However, we have checked with the supplier multiple times.

Dear username39,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with WinTokens Casino.

Please note you had a complaint in the past regarding a very similar issue we rejected. https://casino.guru/k8-casino-player-s-funds-have-been-confiscated

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please describe in detail your gameplay in the casino to refute the claims of the game provider?
• Could you please share any relevant communication between you and the casino? Send it to my email at tomas@casino.guru

Thank you very much in advance for your reply.

Best regards,

Tomas

Can you give us a detailed rundown of the gameplay at the casino?

I didn't do anything but press the start button and watch.

Can you share any relevant exchanges between you and the casino? Please send them to my email address.

I sent the correspondence by email.

WinTokens is operated under the control of the GCB.

GCB monitors the authenticity of the website domain, whether the terms and conditions provide accurate and transparent information to players , whether safe gaming measures are in place, and whether operators protect player funds in federated accounts.

He says...

Is it wrong to say that we are just relaying what the game provider told us and that the casino does not have the authority to verify the details?

If you say you used a script, shouldn't you explain when and what script you used?

WinTokens Terms of Use:

https://www.wintokens.io/ja-JP/terms/service

It says that I can sue in a court in Curacao, but it doesn't seem to say where I can sue.

I would like to file lawsuits at the same time, but where should I go for advice?

Thank you very much, username39, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello username39,

I'm Michal, and I have taken over your complaint. I have reviewed your case and will contact the casino to shed more light on this matter and to see if I can help somehow.

We would like to invite WinTokens Casino to join the conversation.

Dear WinTokens Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions of which the player is being accused. Please forward the information and the supporting evidence to me at michal.k@casino.guru

Dear username39 / Ryotaro,

I have successfully reached out to the casino team, and it looks like you have once again found yourself in a similar situation as you were in K8 Casino. It once again pertains to your gameplay in the Pachinko game, which was once again flagged as a violation of the rules by the game provider. The casino team previously informed you that they received a notification from the game provider, stating that your gameplay exhibited an irregular pattern, which suggests the use of a script.

Although I have received some information, unfortunately, we are not in a position to either fully confirm or refute this claim, as we don’t have enough in-depth knowledge of Pachinko games. Neither does the WinTokens casino team, which is why they rely on information from the game provider, as the provider has the most detailed understanding of the game and the strategies that might offer players an unfair advantage.

It would be difficult to hold the casino responsible for acting on the advice of the game provider, who are considered the "experts" in detecting irregular play and unauthorised tactics across many players on a daily basis. I hope you can understand our very limited ability to provide any help in this instance.

We are unable to provide a clear conclusion on this case.

On one hand, I can understand your anticipation from the casino team to provide clear information and evidence of how you have breached the rules; on the other hand, I understand the casino (and the game provider) that providing such information and evidence poses a legitimate risk of potential misuse in the future.

While I would like to offer more assistance and I would definitely prefer to have this case addressed on our forum, I would recommend you reach out to other services that specialize in Pachinko-related issues or reach out to the casino licensing authority.

I understand that this may not be the answer you were hoping for, but there are limitations to the assistance we can provide, and this is one of those instances.

Please let me know if I can assist you with anything else.

The casino's website states that you can consult with the courts of Curacao.

What should I do?

Dear username39 / Ryotaro,

Should you wish to pursue your case further, you can try to reach out to the casino licensing authority (Curaçao Gaming Control Board - GCB) via this contact form or you have the option to turn to the courts of Curaçao however, this must be done solely by you. Please check the casino's terms and conditions about this.

As mentioned above, we are not able to provide any assistance regarding this case anymore.

While I can understand you like to play Pachinko games, if you experience issues with Pachinko in the future, I would strongly recommend you reach out to other services that specialize in Pachinko-related issues, as our ability to help is very limited in this and any further complaints we receive from you in regards to Pachinko games will most likely be closed the same way. If you haven't known that yet, please be informed that our Casino Guru complaint forum is specifically focused on issues related to online casinos and their casino games. We appreciate your understanding in this matter and sincerely regret that we could not assist you further.

Please keep me informed at michal.k@casino.guru of the GCB decision and if they were able to help. I will now proceed to close this case.

If you encounter any difficulties with this or any other casino concerning casino games in the future (not Pachinko), please feel free to reach out to us, and we will try our best to help.

Best Regards,

Michal

Casino Guru