K8 Casino - Player's funds have been confiscated.

In May 2024, I received the following message from the provider on k8 Casino and had my funds confiscated.

Message:

Dear Customer,

We have received a warning from the game manufacturer.

Your account has been checked for fraudulent activities and, as a result, withdrawals have been temporarily suspended.

Our site does not permit illegal gaming activities, so please ensure you are playing normally.

If such activities occur again, your account may be deducted or frozen. We ask you to play the games correctly.

↓

Hello, since the end of April you have been betting illegally on pachinko machines numbers 411, 118, 120, 184, and 484, leading to illegal profits amounting to ¥806,333.

The game provider will deduct this amount, and any further offenses will result in your account being deactivated.

However, I was merely pressing the play button and do not possess any fraudulent apps.

Could this situation possibly be resolved?

Dear seimei20000,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise if you played any other games?
• Did you accumulate your winnings with or without an active bonus?
• Is this the only explanation you received from the casino? If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Christina,

We will answer your questions.

【①】

Can you tell us what other games you've played?

[A]

I have also played many pachinko and slots from the same provider, as well as video slots from other providers.

【②】

Have you won any money with or without an active bonus?

[A]

I used the bonuses that you get when you win a certain amount at pachinko or slots, such as rakeback, weekly bonuses, and monthly bonuses.

【③】

Is this the only explanation you've received from the casino?

[A]

no.

- Illegal activity has been detected on your account by the game hall. Illegal betting methods are being used on different machines.

・We received a warning from the game manufacturer. Our site does not permit illegal gaming activities, so we regret that we have had to deduct the funds from your account.

- An amount has been deducted because the game maker detected that you have placed a bet and therefore deducted illegal profits from the machine you played on.

- We have identified inappropriate gaming activities on your account and accounts on other platforms, and this website does not tolerate any illegal gaming activities. Please note that if you continue to play the same inappropriate games in the future, we will disable your account.

- As already mentioned in the notice, you are using fraudulent software to place bets.

- We have repeatedly stated that due to the limited information we can provide regarding gaming behavior, all we can do is advise players to play as normal.

・We can only provide the details provided by the relevant department.

No further information was given to us.

I inquired multiple times, but was repeatedly told that the provider had detected fraudulent activity and could not provide any further information.

They only told me that there was fraud, but did not tell me anything about the fraud. They also told me once or twice that I had used illegal software, but I do not have it. When I asked them when they had used it, they said they did not have any more information than that.

With pachinko, all you do is press the start button and watch, so there is nothing you can do from your side, and I don't understand why my funds were unilaterally confiscated without being told what was wrong.

Thank you very much for your cooperation.

Thank you very much, seimei20000, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello seimei20000,

I'm Michal, and I have taken over your complaint. I have reviewed your case and will contact the casino to shed more light on this matter.

We would like to invite K8 Casino to join the conversation.

Dear K8 Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions of which the player is being accused. Please forward the information and the supporting evidence to me at michal.k@casino.guru

Dear Michal,

Thank you very much.

I have asked K8 Casino many times to show me evidence of fraud, but all I have received is a response like "The game provider detected it, and they can't give you any more information," so I am very grateful.

I repeat, I do not have any illegal software, and due to the nature of the game of pachinko, I simply pressed the play button and watched.

I have read the K8 Casino terms and conditions. I think the clause you are having doubts about is the following:

①I don't even have any of the malicious software listed here. If it was detected, please let me know how it was detected.

↓

You may not use any method, technique or hardware device that utilizes unauthorized software in connection with fraud, collusion, fixing or any other illegal activity or while participating in games with third parties. We reserve the right to void any bets if such activity is committed.

②I don't have any programming equipment. If you say it was detected, please let me know how it was detected.

↓

3.8.K8.io prohibits players from colluding to cheat and does not allow any type of robots or programmed equipment to participate in the games.

3) You said that if a player's betting patterns indicate an abuse of the system, is this also suspected? How can someone cheat on a game where there are no easy games to win and all you do is press the start button and watch? Even if it were possible to cheat on a game, isn't it bad to leave it in such a state?

↓

10.2. K8.io reserves the right to limit, cancel and reject bets if they are excessive or if a player's betting patterns indicate abuse of the system.

3) There may be cases where there is a reasonable reason, but the provider simply says that it has detected it, without explaining what it was or why. Isn't this a violation of their terms and conditions?

↓

13.1 If you breach any provision of these Terms of Use, or if we have reasonable grounds to suspect that you have breached these provisions, we reserve the right to open, suspend or close your Account, or any funds to redeem winnings, may be used to cover any damages owed by you.

The games of the specified providers are restricted and cannot be played, but you can still play games of other providers at K8 Casino and make deposits and withdrawals. Is that the case?

Then, without any description of what the fraudulent activity was, one day suddenly,

You cheated, but we can't tell you how, so we can only tell you to play fair.

Isn't that a bit too tyrannical?

It would be different if it was a slot machine or something like that, where there are advantageous numbers of games, but the game you pointed out had no such thing. Doesn't it seem impossible to cheat even if you use software?

We barely know what the fraudulent activities were that led to the confiscation. And yet the funds are confiscated. Isn't that too much?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear seimei20000,

I would like to inform you that I have successfully contacted the casino representative and am currently awaiting details regarding your case. I will extend the timer by an additional three days and will update you as soon as I receive further information.

Dear Michal Knight,

thank you.

Thank you very much.

We have checked with amigo for more details. Unfortunately, they don’t have the record for this player’s case anymore since the game providers usually don’t keep the record for so long. So we don’t have detailed proof, but we did collect some points of evidence about the player profile that we would like to share:.

K8 has always been operating with a sense of responsibility toward both our partners and players. However, regarding the case mentioned, I would like to present the following points that may be of help to you:

1. As the player mentioned, the Pachinko game may seem like a simple process of pressing buttons, watching, and waiting. However, if it were truly that simple, then Pachinko strategy guides wouldn't remain so popular. Due to the unique nature of the game, we are unable to provide more detailed information as a risk control measure. We have encountered many players who attempt to understand the mechanics through "inquiries" in order to better exploit the system.

2. The player also mentioned that they play the same game provider’s games on other operators. In that case, they should understand that the game provider treats all operators equally, it just so happened that it was on K8 that the user was found to be engaged in irregular activities.

3. Whether it’s the game provider or the K8 platform, we do not place any restrictions on users who legitimately win and withdraw their funds. You can review our history of cooperation. We have never defaulted on payments to winners, no matter the amount. In fact, the amount involved with this player is not significant, and neither we nor the game provider have any reason to spend so much time and effort just to confiscate this fund.

4. The user frequently utilised our safe deposit feature in an attempt to turn the Pachinko machine more often with zero funds, aiming to profit from it. Moreover, the gaming hall only retains historical data for a few months. If the incident occurred on May 7th, why did the user wait until the end of August to bring to light their case?

We would like to reiterate that K8 maintains a zero-tolerance policy towards any form of user misconduct or cheating. We hope this information gave you a better understanding of the actions that were taken.

K8 Casino

to whom it may concern

There are a few things that seem puzzling to me and there are some significant differences, so I would appreciate an explanation.

① [Your company's response]

We have checked with Amigo for more details. Unfortunately, we no longer have any records of this player's case, as game providers usually do not keep records for such a long time.

↓

[This question]

Is "amigo" the game provider? Is there any information about it?

Can I check my betting history on the site?

Your terms and conditions ( https://k8.io/serviceRules/ ) also state that if a player's account is closed, information related to the account will be retained for a minimum of 6 years. This information includes the player's name, address, phone number, email and account transaction details.

But what does it say?

② [Your company's response]

As players have stated, the game of pachinko may seem like a simple process of pressing a button, watching and waiting, but if it really was that simple, pachinko strategy guides wouldn't be so popular.

↓

[This question]

It would be one thing if I could actually touch the machine and move it, but I just pressed the button that said "Game Start 100 Times" or "Game Start 200 Times" and looked at my smartphone or slept. I have stopped once to think about trying another machine, but I can't touch the machine, and unlike pachislots, there are no advantageous zones, so how is this a strategy?

Your company says that "I illegally bet on pachinko machines 411, 118, 120, 184, and 484, and made 806,333 yen in illegal profits," but I also played many other machines. Was that okay? Incidentally, I lost a lot, you know? That may not be relevant, though.

Why are these five machines, which bets are fraudulent when you look at the betting history, and how did you calculate the 806,333 yen? Please explain that.

You say you can't provide detailed information, but you do have the price. If you have the betting history, you can tell me which bed it is, right?

Also , isn't it irrelevant this time whether the strategy is popular with the public?

③【Your company's response】

Due to the specific nature of the game, we are unable to provide detailed information as a risk management measure.

↓

[This question]

To borrow most of the words from the Casino Guru website ( https://jp.casino.guru/fair-gambling-codex-for-casinos ), is K8 Casino a "fair and safe casino"?

But this time it's not fair at all.

You're being accused of committing crimes you didn't do, and yet you're being restricted without even being told what they were ?

Also, I hate to say it like it sounds like I'm cheating, but as stated on the Casino Guru website, isn't it the casino's responsibility to technically enforce all the rules so that players don't violate them without realizing it ?

Let's say for the sake of argument that I was cheating without realizing it.

Still, am I the only one at fault?

Isn't it a problem to expose a machine in an incomplete state where detailed information cannot be disclosed?

The following are excerpts from overseas land-based casino compliance and the minutes of Japan's IR bill, but if licensed by the GCB, the following is likely to be the same.

- Casinos should be responsible for providing a fair and transparent gaming environment.

- It should be mandatory to display the game rules and payout odds.

For example, if it's a card game, wouldn't you tell players in advance that marking cards is not allowed?

The following is an excerpt from the Casino Guru website.

- Illegal manipulation of slot machines requires the player to be present, which is why online casinos are so safe.

- Strictly speaking, exploiting bugs to win at slot machines is not cheating or illegal.

But I don't know about any bugs.

And it's impossible to remotely cheat slots, at least for me. I don't have the knowledge.

I have a question. Are there any bugs in the machines that were actually used in Japanese arcades until recently? I've heard that there was a strategy to beat the machines after about 10 years had passed since they were removed.

You say that the provider detected it, but is there zero chance that it was detected because the way it was rotated (not the way it was turned) was coincidentally similar?

④ [Your company's response]

We encountered many players trying to understand how the system worked through "inquiries" in order to make better use of it.

↓

[This question]

What do you mean by "Contact Us"? Group chat? Support?

Does "system" and "mechanism" refer to fraud?

⑤【Your company's response】

The player also mentioned that he plays games from the same game provider on other operators too, in which case it should be understood that the game provider treats all operators equally, and it just so happens that it was on K8 that the user was found to be cheating.

↓

[This question]

I've done it on other sites, but is that not allowed?

It is not clearly stated in your terms and conditions ( https://k8.io/serviceRules/ ). I liked your pachinko screen because it was easy to see, but I wanted to play video slots from providers that you do not handle, so I went to other sites many times. I remember playing pachinko on other sites as if I was playing Pragmatic Play's video slots on other sites. Was that the problem? If so, shouldn't it be clearly stated? I wouldn't have done it if it had been written in an easy-to-understand way?

⑥【Your company's response】

We do not impose any restrictions on users withdrawing legitimately won funds, whether from the game provider or the K8 platform.

↓

[This question]

I repeat, I have not cheated in any way, and I don't know how to do it. In other words, I won legitimately, so please don't restrict me.

If money is to be confiscated, it is the responsibility of a fair and healthy casino to disclose the time and details of the fraud . They should explain when and who did what, and impose restrictions after mutual consent. I think it is natural to inform them even if it is not a court case, but what do you think?

⑦【Your company's response】

Take a look at our cooperation history: we have never failed to pay a winner, regardless of the amount.

In reality, the amounts involved for this player are not significant and there is no reason for either us or the game provider to spend so much time and effort just to confiscate this money.

↓

[This question]

I'm neglecting this time.

I understand that you want to say that you will not tolerate fraud, regardless of the amount, but confiscating money without a legitimate reason is fraud .

I'd be lying if I said this amount wasn't important to me.

However, this time I am just as angry about being accused of committing a crime that I had never thought about and that I never actually did.

Of course I would like my winnings returned, but I would also really like an apology .

⑧【Your company's response】

Users frequently made use of our safe deposit box feature in order to spin pachinko machines with zero capital.

↓

[This question]

Isn't it wrong to have a problem with the use of a system that you provided?

Is it weird to think, ``I'll stop playing the game after spending a certain amount of money,'' and then ``I'll deposit the money for now because there'll be a fee if I withdraw and then deposit it again''?

What does it mean to play pachinko with zero capital?

⑨【Your company's response】

Additionally, the game hall only keeps historical data for a few months.

↓

[This question]

In this information society, this data is only three and a half months old.

Furthermore, according to the information on your website ( https://k8.io/serviceRules/ ), isn't it the case that account-related information is retained for at least six years?

You can also see your betting history, so why not check that out as well?

10. Your company's response

If the incident occurred on May 7th, why did the user not disclose it until the end of August?

↓

[This answer]

Up until about a month ago, I continued to contact your live support. No matter how many times I contacted them, I only received a message that the details could not be disclosed.

Since there was nothing wrong with the matter and I had no regrets, I decided to take the matter to court and sought out a free consultation, where someone told me about the existence of a dispute resolution system. It took me a while to figure out how to file a lawsuit.

Currently, Curaçao Gaming Control Board (GCB)

I'm also asking if it would be better to contact them.

11. Your company's response

We would like to reiterate that K8 maintains a zero tolerance policy towards any form of user abuse or misconduct, and we hope this information provides you with a better understanding of the measures that have been taken.

↓

[This question]

I think it is much more unfair to label someone as evil when they have not actually done anything, and then unilaterally impose restrictions on them without disclosing the details of their wrongdoings.

Thank you for your reply.

P.S.

The terms of the Curacao Online Gaming License [1] are listed on the website of the GCB (Curaçao Gaming Control Board), under which K8 Casino is licensed. https://portal.gamingcontrolcuracao.org/page/license-conditions

I would like you to provide some excerpts from the documents and answer my questions after referring to them.

I believe that these are conditions that must be observed by licensees who deal in video slots, pachinko, and pachislot games, in other words, online casinos .

The following seven clauses are of interest.

↓

Excerpt from Article 6 "Safe and Secure Environment"

①The licensee shall ensure that players are playing in a safe and secure environment at all times .

4) The licensee shall ensure that the entirety of its operations are carried out by persons of impeccable conduct .

Thoughts after reading this license

↓

The five machines that were pointed out this time were all pachinko machines, and moreover, they were machines that did not have advantageous zones, so I was just playing them on a whim, thinking that I wanted to play this machine today, or that this one seemed more likely to pay out. And yet, I was suddenly accused of cheating, so I can't say that it was a safe and secure environment at all. I was accused of cheating when I didn't, and they said they couldn't disclose the details. It's hard to say that my actions were blameless.

Excerpt from Article 7 "Equipment and Application Software"

①Licensees must have gaming equipment and application software that have been demonstrated to comply with international standards or have had their information security and integrity tested by an independent qualified institution approved by the GCB .

Thoughts after reading this license

↓

How can there be any gaps for cheating when gaming equipment and application software have been proven to comply with international standards and have been tested for information security and integrity by an independent, qualified body approved by the GCB? Pachinko has been proven and tested, right?

Excerpt from Article 10 "Games"

①All remote gambling games owned by licensees must be certified for soundness and integrity by an independent testing agency.

②Licensees must ensure that all remote gambling games offered by third-party providers and offered to players are certified by an independent testing agency .

Thoughts after reading this license

↓

This is a machine that has been certified and verified for soundness and integrity by an independent testing agency, right? This makes me think more and more that cheating is impossible.

Excerpt from Article 11 "General Conditions"

①The licensee must always provide its general terms and conditions to the players.

② The Terms of Use shall be written in a clear, understandable manner in the language in which the Game is available and shall leave no ambiguity.

③In any case, the general terms and conditions must include provisions on the following matters:

d. Conditions under which your Player Account may be closed or access suspended

e. Conditions under which a player's deposits and winnings distributions may be suspended, voided or cancelled;

Thoughts after reading this license

↓

It says that the conditions for account closure and winnings confiscation should be clearly stated. There are no terms of use for pachinko, and the details of the allegedly illegal acts that led to confiscation are not explained. Aren't they not meeting the license conditions?

Excerpt from Article 12 "Complaint Handling"

Licensees must provide a transparent, simple and free procedure for handling player complaints, at least via electronic contact.

② The procedure referred to in paragraph 1 shall, in all cases, be as follows:

d. The complainant will be notified in writing of the findings, with properly substantiated reasons and supporting documentation .

e. Complaints will be dealt with as soon as possible, but in any event within eight weeks .

f. The complainant shall be given clear and conspicuous notice of the outcome of any investigation under d above.

Thoughts after reading this license

↓

I have a right to be informed in writing of the findings, with properly substantiated reasons and clear and unambiguous documentation to back them up. Shouldn't you be saying that you can't disclose details due to the unique nature of the game ? I think there is a problem with publishing a machine that you can't disclose information about.

Excerpt from Article 13 "Administrative Obligations"

①License holders must keep separate records in respect of licensed gambling.

② The licensee must keep the records referred to in paragraph 1 in such a manner that the licensee's rights and obligations, and the rights of the players, are clear at all times and that requests from the GCB regarding data necessary for the purpose of monitoring compliance with the LBH provisions can be answered within a reasonable period of time.

Thoughts after reading this license

↓

You said that the provider doesn't store the data, but shouldn't the casino store it?

Excerpt from Article 14 "Public Information"

Licensees must provide access to accurate, up-to-date and publicly accessible information in the player's user interface, including the following information :

h. The remote gambling games offered by the licensee (including the rules of the games , the odds of winning, the method of determining the odds, and, where possible, the payout percentages);

Thoughts after reading this license

↓

Surely the rules of any game include things you can't do? If you clearly state what's prohibited, no one will do it because they don't want their items to be confiscated. Surely this will also prevent people from doing things without realizing it?

Thank you for your reply.

K8 Casino

to whom it may concern

Three and a half hours left.

Please answer properly.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Michal

Thank you for your cooperation.

Dear K8 Casino Representative,

You replied to my message once, so why aren't you messaging me again?

There's no evidence, is there?

Dear seimei20000,

I wanted to take a moment to provide you with a brief update. I am actively engaging with the casino team to explore the best way to address your case. Given that the incident with the Pachinko game took place several months ago, it is common for game providers to not retain complete game logs for such an extended period, which complicates our efforts to retrieve the necessary information and evidence. While you are correct in noting that the casino's Terms and Conditions indicate that player information is retained for six years, this pertains specifically to personal data rather than game logs, which are typically managed solely by the game provider. I'm working on a way to address your complaint. I hope to provide you with more information in a timely manner.

Game logs, including for the period in question,

You can still see the log now.

This is a log for each game.

Does this mean that the game provider doesn't store this information and so you have to think of another way?

Given that the incident occurred several months ago, it is common for game providers to not keep complete game logs for long periods of time, complicating the task of obtaining the necessary information and evidence.

↓

So, before the incident fades away, I'm sorry to say this to Casino Guru, but would it be better to take it to court? According to the opinion of the experts I've consulted, those who don't keep game logs during this period are also at fault.

Dear seimei20000,

I am still in contact with the casino team and am working to find a possible resolution for your complaint, though I must admit that our ability to assist may be limited. As the casino team previously informed you, they received a notification from the game provider, Amigo, stating that your gameplay exhibited an irregular betting pattern. Specifically, "The user frequently utilized our safe deposit feature in an attempt to spin the Pachinko machine more frequently with zero funds, aiming to profit from it."

Unfortunately, I am not in a position to either confirm or refute this claim, as I don’t have in-depth knowledge of Pachinko games. Neither does the K8 casino team, which is why they rely on information from the game provider, as the provider has the most detailed understanding of the game and the strategies that might offer players an unfair advantage.

As I previously mentioned, this incident with the Pachinko game occurred several months ago, which makes it challenging to retrieve the necessary evidence from the game provider to definitively confirm whether there was a breach of the rules. On one hand, I agree that sufficient evidence should be provided to prove the alleged breaches. On the other hand, it would be difficult to hold the casino responsible for acting on the advice of the game provider, who are considered the "experts" in detecting irregular play and unauthorized tactics across many players daily.

Given that we currently lack crucial information and evidence, we are unable to provide a clear conclusion on this case. Usually, we would advise you that it may be best to submit a formal complaint to the casino licensing authority, who can review the situation and, if necessary, compel the casino to pay your winnings if they find the casino's reasoning insufficient, however, due to recent modifications in the licensing regulations in Curaçao, the casino Licensing Authority – Curaçao Gaming Control Board | Casino Guru currently does not handle complaints, they plan to implement a procedure for this in the near future. It may still be worth submitting a complaint to them. There is a contact form available, where it is mentioned that if you are submitting a complaint you should make sure to include the name of the operator, so please do so. I would appreciate it if you could inform me of their response at michal.k@casino.guru, as this will assist us in monitoring your case. I will maintain communication with the casino team, even though the likelihood of a favorable resolution to your complaint is rather uncertain.

So I'm going to submit it, but who is the operator's name?

Also, what about K8 Casino? Why haven't there been any replies to this forum since then? People even asked questions here?

Doesn't ask gamblers handle claims in the same way?

Dear seimei20000,

I understand you would appreciate a response from K8 Casino, but as they have informed me. They have provided their statement, and you have been informed about the situation by their support already. They informed me that you still were not happy with their response. As I mentioned above the K8 Casino holds a license from the Curaçao Gaming Control Board (GCB) this information can be easily found if you click on this image/license validator

once you click on it a new tab or window opens where you can see the license details and the operator name (k8.io is operated by Westward Way Tech N.V)

so you can submit your complaint to them via this contact form

Regarding other complaint forum websites, I cannot comment on their specific procedures for addressing player grievances. However, I can surmise that they likely consult the casino team for relevant information and base their decisions on the evidence and details they are able to collect. You are welcome to reach out to them if you believe it may be beneficial.

Dear Michal,

As per your advice,

A message has been sent to Curaçao Gaming Control Board.

I received a message saying they would respond as soon as possible.

K8 Casino

to whom it may concern

Why haven't I heard from you since that first message?

Please discuss this properly.

That's what I thought!

The first reason for the confiscation was

↓

1. We have received notification from the game provider Amigo that your gameplay has exhibited irregular betting patterns.

However, the following was added to a message sent only once by K8 Casino to this message board:

↓

②Specifically, "Users frequently used our safe deposit box function in an attempt to make profits by spinning pachinko machines more frequently with zero capital.

The initial reason given was that the casino had received a notification from the provider, but now it appears that there is a problem with the way the casino's safe system is being used.

Has your point changed at all?

Please answer.

K8 Casino.

Dear seimei20000,

I would like to reiterate that the casino team has made efforts to clarify the situation for you, but it seems that their explanation did not meet your expectations. While it is entirely within your rights to disagree, I understand their reluctance to reiterate the same points repeatedly. As I have stated before, I am not in a position to validate or dispute the claim, as my knowledge of Pachinko games is limited. The game provider possesses the most comprehensive insights into the game and the strategies that could potentially give players an unfair edge. It would be challenging to hold the casino accountable for following the guidance of the game provider, who are recognized as the authorities in identifying irregular play and unauthorized tactics among numerous players daily.

If I have interpreted the latest communication from the casino team correctly, they seem to prefer not to engage further with you, as they feel their explanation was overlooked and see no value in continuing a discussion where they believe they have adhered to their terms and conditions. We will now await a response from the GCB. Please forward the email you received from them after submitting the contact form, and keep me updated on their replies at michal.k@casino.guru

Dear Michal,

you ,

"Game providers have the most comprehensive insight into the games and the strategies that may give players an unfair advantage."

He states:

K8 Casino also started out as

"We have been notified by the game provider Amigo that they have observed irregular betting patterns in your gameplay."

And sent me a message.

But now,

"Users frequently made use of our safe deposit box feature in an attempt to make a profit by spinning pachinko machines more frequently with zero capital."

and,

The reason is not the game provider, but the casino's system, which is simply a "vault" where funds are temporarily deposited.

What about this point?

Also, if I am in contact with K8 Casino, why doesn't the casino send me a message?

Dear seimei20000,

I'm not quite sure what you mean with this sentence:

The reason is not the game provider, but the casino's system, which is simply a "vault" where funds are temporarily deposited.

What about this point?

Isn't the vault the feature in the game itself?

Furthermore, I understand you expect a response from the casino team, however, they seem to prefer not to engage further with you, as they feel their explanation was overlooked and see no value in continuing a discussion where they believe they have adhered to their terms and conditions. We will now await a response from the GCB. Please forward the email you received from them after submitting the contact form, and keep me updated on their replies at michal.k@casino.guru

The safe is not yesterday of the game itself.

This is the casino's system.

Dear seimei20000,  

I am still unclear about your message, but I believe it may not impact the current situation. Have you received any communication from the Curaçao Gaming Control Board (GCB) yet?

I haven't received it yet.

The game provider does not run the safe, the safe is the casino's system.

The casino claims to have been notified by the game providers, so is it odd to use the safe harbor as a justification for fraud?

Dear seimei20000,

I appreciate your efforts to explore all possible avenues to support your stance. However, it has been previously stated that "The user frequently utilized our safe deposit feature in an attempt to spin the Pachinko machine more frequently with zero funds, aiming to profit from it," which falls under the category of prohibited "strategies." in the casino team's opinion.

I must emphasize that I am not in a position to confirm or contest whether this "strategy" is universally deemed unacceptable across all casinos or game providers. We will need to await a response from the GCB regarding their verdict on this matter, as we are unable to provide one ourselves at this time.

I will await your communication with the Curaçao Gaming Control Board (GCB) and if they will be able to look into this matter. Unfortunately there is nothing that can be done from our side.

We have supplied Casino Guru with all relevant information and evidence that substantiate our actions, and we are confident that we have adhered to our established rules.

We find no justification for continuing the dialogue with the player, and our decision, which has already been conveyed to the player, is final.

K8 Casino

"Users frequently made use of our safe deposit box feature in an attempt to spin the pachinko machines more frequently and profit from them with zero capital," which in the casino team's opinion falls into the category of prohibited "strategies."

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Where is this written?

What does it mean to run with zero capital?

You withdrew the funds deposited in the safe and used them to play games, right?

Dear seimei20000,

I once again appreciate your efforts to explore all possible avenues to support your stance. However, I believe we come to a point where there is nothing that can be done from our side regarding your case.

It appears that your gameplay may be subject to the regulations outlined in the casino's terms and conditions:

10. Exceptional Circumstances & Aborted Games

10.2. K8.io has the right to limit, cancel and refuse bets in the case they are too large or if we see that the betting pattern of the player takes place in such a way that the system is being abused.

It is important to reiterate that I am not equipped to confirm or contest the claim, given my limited understanding of Pachinko games. The game provider holds the most extensive knowledge regarding the game and the strategies that might offer players an unfair advantage. Consequently, it would be difficult to hold the casino responsible for adhering to the recommendations of the game provider, who are acknowledged as experts in detecting irregular play and unauthorized methods among a large number of players on a daily basis.

It is completely within your rights to hold a differing opinion regarding the points raised here. However, we regret to inform you that we are unable to advance your case any further, and I must proceed with closing it as rejected.

Please keep me informed at michal.k@casino.guru of the Curaçao Gaming Control Board (GCB) decision, as it may lead to a reassessment of the complaint based on their findings.

We appreciate your understanding in this matter and sincerely regret that we could not assist you further.

If you encounter any difficulties with this or any other casino concerning casino games in the future, please feel free to reach out to us and we will try our best to help.

Best Regards,

Michal

Casino Guru