The player from the Netherlands had his account closed by Winstler Casino during a pending deposit of 300€. He had been trying to get a refund for three months but the casino had been unresponsive via live chat and email. The player had been a member of the casino for a short period, from 24-25 May of that year. His account was blocked when he inquired about his deposit and the casino's license. Despite our attempts to communicate with the player and request relevant communication between him and the casino, we did not receive a response. Therefore, we could not investigate further and had to reject the complaint.