HomeComplaintsWinstler Casino - Player’s account has been closed during the deposit process.

Winstler Casino - Player’s account has been closed during the deposit process.

Amount: €300

Winstler Casino
Safety Index:Very low
Submitted: 07 Sep 2023 | Case closed : 28 Sep 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from the Netherlands had his account closed by Winstler Casino during a pending deposit of 300€. He had been trying to get a refund for three months but the casino had been unresponsive via live chat and email. The player had been a member of the casino for a short period, from 24-25 May of that year. His account was blocked when he inquired about his deposit and the casino's license. Despite our attempts to communicate with the player and request relevant communication between him and the casino, we did not receive a response. Therefore, we could not investigate further and had to reject the complaint.

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1 year ago

Winstler casino closed my account while the deposit I made was processing. It was about 300 EURO. I am asking for a refund for about 3 months now, directly close live chat and don't reply to E-mails.

Total scam!!!

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1 year ago

Dear sveninho8799,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Winstler Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise how long were you a player of the casino and when exactly was your account blocked?

Was that the first deposit you made in the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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1 year ago

Hi! It was from not for a long time, between 24-25 may of this year.


It was blocked when I asked where my deposit went? I used Astropay and that needed some processing time, I asked how long this would take and what license they had... Then they quickly blocked my account, while the amount of 300 EURO was being processed.


First deposit was 150 Euro on the 24th of may

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1 year ago

Before we contact the casino could you please send me any relevant communication between you and the casino regarding the issue? My email is tomas@casino.guru

I'll await your reply.

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1 year ago

Dear sveninho8799,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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