WinSpirit Casino - Player's winnings have been lost.

Don’t trust these guys. I deposited $50 and built it up to $140. Checked my balance a day later to see it at $0. Contacted customer support only to be told that I spent my deposited amount which is completely false!!!!! These guys make money on deceiving people and scam them out of money without even having gambled it away. Disgusting

Dear romanot563,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise if it was your first game session in this casino?
• Could you confirm that you haven't shared your login information with a third party?
• Which games you’ve been playing (live casino games, slots, or sports betting)?

If there’s any relevant communication, please forward it along with your game history to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear romanot563,

Thank you for sharing your experience with us. We sincerely apologize for any inconvenience caused and value your feedback.

Kindly be informed that we’ve investigated your issue with your first deposit bonus, and would like to inform you it was re-issued to your bonus balance - don’t hesitate to check it and try your luck in our slots from the Bonus wagering section! We appreciate you making us aware of your negative experience.

We strive to ensure customer satisfaction with every interaction, and we apologize for the inconvenience we have caused you. Your input is crucial to us, and we appreciate your patience and understanding.

If you have any additional questions, feel free to contact us! 

Dear romanot563,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.