WinSpirit Casino - Player's winnings have been confiscated.

I registered at WinSpirit, won money from the free spins, and played a game where I won a lot. However, during the gameplay, 50 euros disappeared. I still had 50 euros left, so I continued playing and won up to 1,500 euros. I decided to withdraw my winnings and verified my account. I made a deposit of 20 euros to verify my bank card. I asked before making the withdrawal if there was anything else I needed to do, and I was told no. Apparently, I had some form of bonus, but I was assured it wouldn't be a problem, and they would return the money if there was an issue. I could withdraw everything, and there was no mention of a bonus balance or anything like that. However, what they did was cancel my withdrawal and take my 1,500 euros, returning only my deposit. I had absolutely no idea about this. I asked support beforehand, and they said nothing about this particular issue. They claim they credited me with some form of bonus by mistake while I was playing, and that's why they took the money. But the support team did not inform me about this at all.

Dear Pojken42,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with WinSpirit Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do you have access to your account?
• Could you please share a screenshot of the recent bonuses that were activated on your account recently?
• Were the free spins you mentioned in your first post the only bonus you received before making a deposit?
• Was there any gaming activity made on your account after you deposited the 20€?
• Share screenshots here or send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas