WinSpirit Casino - Player experiences issues with Playson games.

I just entered back amount. This casino is ignoring my emails now. They did not resolve the issue with Playson Provider games. I received 25 free spins. First error msg was 'Connection reset'. And now all Playson games just load with a black screen display. I requested 25 free spins with a game of my choice due to all the issues. They have not since replied at all !! I won a few hundred dollars with this Provider, withdrew, now I can't even play ANY of their games !!

I also, deposit every few days to play. They could at least refund something or FIX THE PROBLEM !!

Dear houle1259,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with WinSpirit Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you incurred any unfair losses due to the ongoing technical difficulties with the provider?
• When was the last time you were in contact with casino support and what did you discuss?
• Are you able to play other casino games in the casino without issues?

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear houle1259, 

We deeply regret hearing about your experience. We are currently examining your case in detail. And we would like to notify you that we have credited you 25 free spins in another game, and they are already in your account. Thank you for bringing this issue to our attention.

We appreciate your honesty and look forward to enhancing your overall experience.

Thank you Tomas. yes I did lose some coins I accumulated during this issue. Upon logging into their app. I took screen shots of the error and its when I noticed that my coins were well below what I have had earlier. I believe it was about 10-12 coins removed. I never exchanged them. The site took them.

Dear houle1259,

We carefully reviewed your case and want to find out. On February 7, 2024, you activated 3 coins for a deposit. After checking further actions, we can see that during this period there was no loss of coins.

If you have any questions, please also do not hesitate to contact our support service.

I was referring to the time I was having issues with Playson not just a few days ago.

Dear houle1259,

Could you please clarify: what is the approximate amount of coins missing from your account? And what was a date on which this quantity of coins was removed from your account? You also mentioned screenshots, please attach them to your comment if possible. It will greatly help us understand your situation.

I have insane amount of clipart, images and videos due to my work on my computer. But at the time I did have about 18 coins and when I did a SS I noticed my coin was missing half , during the timeframe of this issue. But I am way too busy to go searching for them. I am tired of the interaction. Please close this thread Casino Guru. I am extremely thankful for your wonderful help with this issue. All is good now with Playson Games.

I hope you won't face such issues in the future.

I'll close the complaint per your request. I am sorry we couldn't be of more assistance with the issue.

Please do not hesitate to contact us in the future if you run into issues with any online casino. We are here to help.