Total Winnings: €1,500 paid, balance reset to zero without reason
Deposit Amount: €150
Disputed Issue: Retroactive application of a 10x deposit limit on withdrawals
I played at Winshark Casino and made a deposit of €150. I subsequently won more than €1,500 and requested a withdrawal. The casino processed the €1,500, but after that, they reset my balance to zero without providing an explanation.
After multiple attempts to reach out, Winshark eventually responded, stating that my withdrawal was limited to 10 times my deposit amount due to a new rule in their bonus terms. This was not mentioned in the original terms when I signed up and played. I took a screenshot of the terms at that time, which shows no such limit. Despite presenting this evidence, the casino has refused to address my concerns or pay me the remaining winnings.
I feel that Winshark Casino has acted in bad faith by adding this rule after the fact and applying it to my account retroactively. The terms at the time I played did not include this restriction, and as such, I believe I am entitled to the full balance of my winnings.
Total Winnings: €1,500 paid, balance reset to zero without reason
Deposit Amount: €150
Disputed Issue: Retroactive application of a 10x deposit limit on withdrawals
I played at Winshark Casino and made a deposit of €150. I subsequently won more than €1,500 and requested a withdrawal. The casino processed the €1,500, but after that, they reset my balance to zero without providing an explanation.
After multiple attempts to reach out, Winshark eventually responded, stating that my withdrawal was limited to 10 times my deposit amount due to a new rule in their bonus terms. This was not mentioned in the original terms when I signed up and played. I took a screenshot of the terms at that time, which shows no such limit. Despite presenting this evidence, the casino has refused to address my concerns or pay me the remaining winnings.
I feel that Winshark Casino has acted in bad faith by adding this rule after the fact and applying it to my account retroactively. The terms at the time I played did not include this restriction, and as such, I believe I am entitled to the full balance of my winnings.