Winshark Casino - Player faces issues with deposit discrepancies.

Made a total deposit of 200euros but my bank account shows it has taken 280euro. Also whenever making deposit it shows its coming from 4 different merchants. For the last 2 days now it's keeps taking money out of my bank account. Spoke to live chat and they said to contact kyc email.

Dear daveharoldlopez,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem with Winshark Casino. Please allow me to ask you a few questions to clarify your situation.

Did you deposit 200€ at once or in several payments?

Has the additional amount of 80€ been credited to your casino account? Has the 80€ been deducted as one transaction or in several transactions?

Has the issue with the unauthorized transactions happened to you before?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at veronika.l@casino.guru or post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

The player sent us the following email:

Hi

My deposit was not a full 200euro . They were few deposits of the amount between 20 to 30 euro. I only realised that more money was taken when my bank account went Into minus balance.. 

Regards 

Dave

Thank you for your response. Could you kindly address the other questions I asked as well? This information will help us determine the next steps in resolving your complaint.

I appreciate your cooperation and look forward to hearing from you soon.

Hi,

There was a 20 and another 20 euro ( total of 40) added to my bank account. Its clearly still missing 40euro.There was no money added to my casino account. The issue with unauthorised transaction has never happened to me before. With other casino website I play with, this kind of situation never happens and I had to block my bank card as I am worried that winshark casino will keep doing this.

Regards

David

Could you please forward me the bank statement in PDF format starting from the day you deposited 200 EUR to the casino up to this day? My email address is veronika.l@casino.guru. Thank you for your patience and cooperation.

Dear daveharoldlopez,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.