Hello, so i found this casino on google they were giving some promotion for some slots that i like, i deposited about 50-100$ BTC not sure correct amount,i had only winings after that and i withdrawal maybe about 4-5 times of 200$ and it was ok. after that i started sto stack money on account since i didnt want to withdrawal everyday, i had like 1500$ winnings and requested 500$ withdrawal. after about 15 days of waiting i sent them email to see what is going on. and this is responde.
https://prnt.sc/xGcVX7LTNASF
as in mail said, i never sent them my id and on account page i could see that my id vertification is completed, i guess they do that so you could deposite more money and get big wins and then lock you.
and its not problem for me to send id, its problem to who em i sending.... they are scam obviously and they didnt scam just me, they scammed alot people and they will still do it.
Today i wanted to see what is going on since they not responding to any email and i try to login on account and i see suspended.
https://prnt.sc/14cbAKXdDFMC
total amount on account was about 1500$ and thats like 1 and half month ago in btc, i would have almost duble that amount if they withdraw my money.
can someone at casinoguru help me out on this one, maybe for someone this is not alot money but frmo country that i came it kind alot.. Thanks Boris.
"I posted pictures link since i couldnt upload images here"
Hello, so i found this casino on google they were giving some promotion for some slots that i like, i deposited about 50-100$ BTC not sure correct amount,i had only winings after that and i withdrawal maybe about 4-5 times of 200$ and it was ok. after that i started sto stack money on account since i didnt want to withdrawal everyday, i had like 1500$ winnings and requested 500$ withdrawal. after about 15 days of waiting i sent them email to see what is going on. and this is responde.
https://prnt.sc/xGcVX7LTNASF
as in mail said, i never sent them my id and on account page i could see that my id vertification is completed, i guess they do that so you could deposite more money and get big wins and then lock you.
and its not problem for me to send id, its problem to who em i sending.... they are scam obviously and they didnt scam just me, they scammed alot people and they will still do it.
Today i wanted to see what is going on since they not responding to any email and i try to login on account and i see suspended.
https://prnt.sc/14cbAKXdDFMC
total amount on account was about 1500$ and thats like 1 and half month ago in btc, i would have almost duble that amount if they withdraw my money.
can someone at casinoguru help me out on this one, maybe for someone this is not alot money but frmo country that i came it kind alot.. Thanks Boris.
"I posted pictures link since i couldnt upload images here"