Wins Royal Casino - Player lacks communication from support.

Hello Casino Guru complaints,

So I've reached my limit with trying to contact this site just to receive a response from them. I've encountered bots in their live chat, I've received no response from their support email. The email the have on their website also is false/wrong information. I've tried to highlight this to their support staff and received zero responses from them. I've sent them an email through their online form, through numerous emails through my own email address, through live chats and I've been told time and time again please wait on a reply.

It's now been over 3 weeks and I've reached my limit. Can you somehow get a response from them in relation to a response. In relation to these funds I can touch on further but I'm just looking for a simple response from their support team which they are failing to do as stated on their website they would contact you within 24hrs and this has not been the case at all.

Can you help me with this please?

Kind regards,

Shandy37

Dear Shandy37,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wins Royal Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise what the disputed amount (€900) represents in this case?

Is the amount that was confiscated, or is it the amount you are trying to withdraw from the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Shandy37,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.