Winota Casino - Player’s account has been suspended.

Hello Ek033,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Thank you very much Ek033 for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi Ek033,

I looked at your case and email and understand the situation. I will contact the casino and see if I can help. I would like to invite Winota Casino to the conversation to participate in the resolution of this complaint.

Dear Player,

We would like to thank you for reaching out. We highly appreciate the feedback from our players and you can be sure that we will do our best to improve our service further.

The website is currently on maintenance and that is indeed the reason why you cannot access your account at the moment. However, your funds are safe on balance and while maintenance is performed we will keep manually paying out your winnings.

Your next withdrawal is planned for 30.06.2021 and you can contact our customer service to get the schedule of the next payments after it is processed. You can be sure that we will keep you updated on the progress of the payments. Your account will be accessible again once the maintenance is over.

As for the data report you have requested, we will send it to you directly as soon as the relevant department prepares it. We appreciate your patience and cooperation.

We hope the above clarifies the situation.

Best wishes,

Winota

Thank you Winota Casino team for your reply.

Dear Ek033,

Please let me know when you receive your withdrawal.

Hi Ek033,

I'm glad to hear that it worked out with your withdrawals. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. If the casino stops paying you or any other problem occurs, please let me know and we will reopen the complaint.

Best regards,

Peter