WinOlot Casino - Player's account closure is being ignored.

Dear Casino Guru,

The WinOlotcasino has been an utter disgrace.

I came days ago registering, I won 2000.00 euro. uploaded documents and went on the live chat asking aout my 1800.00 euro withdrawel. The agent told they would process it. Hours passed they didnt. Then I notice the website glitches, and game ejects me out, and I notice, the agents are not taking my request for closure seriously. So, I played out the funds and asked for closure. I have asked for closure over the Live chat tons of times, they keep talking to me for hours and hours in the live chat, without closing my account. Then they tell me to email, but my account for days is still not closed. No matter what I ask no matter how many times I ask them to close the account they refuse to close the account. They bully me in the live chat. When I initiated conversation in the live chat. They bully me, by each time transferring me to another agent, then I have to do the whole story again, and then they keep offering me 30 or 20 euro to stay but they dont respect my choice to close the account. Ive send more then 20 emails but they keep telling me they will resolve it somehow. This casino is utterly a joke and should be prohibited. These agents just totally ignore what you request or say. This casino is not serious and should be flagged as as a scam. I want my account closed and they refuse to do it. The whole time they want to keep asking me, please reconsider, please take 30 euro, we can work with you, dont go, no we will resolve it, we can't see you go, we work to resolve it. And so it goes on and on and on and on. I have never seen a casino like this before. They refuse the close the account permanently and they refused to pay me out. They lie about everyting.

Dear kevin777,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. 

First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact on player protection - the player can reopen the account anytime, and the casino has no obligation to protect the player. 

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances 

• Could you please specify the reason for closing your account?
• Would you be so kind as to forward me the account closure requests that you sent to the casino, and the casino's responses? My email address is tomas@casino.guru

Thank you very much in advance for your reply.

Best regards,

Tomas

We've received the following message from the player:

Hi Tomas,

 The casino has finally closed my account for me.

Last night I received email.

 So the case is closed, 

can you remove the complaint.

 This casino is a horrible casino.

We’ve closed this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.