The player from Spain claimed that the casino's welcome bonus never converted into real money and could be removed without notice, resulting in the removal of his balance and active bets. The Complaints Team extended the response time by 7 days to allow the player to address questions regarding the wagering requirements and bonus activation. However, due to the player's lack of response, the complaint was unable to be investigated further and was subsequently rejected.
WinOlot Casino - Player is dissatisfied with the welcome bonus package.
Amount: €180
WinOlot Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.6
WinOlot Casino has a Safety Index of 2.6, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
Public
Public
3 months ago
Translation
They apply a welcome bonus that, no matter how much you play, never converts into real money. They apply a welcome bonus which, no matter how much you play, never turns into real money and can be removed without prior notice whenever they see fit. They take away all your balance and even active bets that haven't been played yet.
Automatic translation:
Public
Public
3 months ago
Dear c5xsdvnj4p,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with WinOlot Casino. I have checked the Terms and Conditions of the welcome package and this is what I found regarding converting the bonus into real money and the duration of the bonus:
8. The amount of the deposit and the bonus must be rolled over 40 times in order to convert the bonus into real money and cash out any winnings.
9. Members must complete the rollover in 21 days or the bonus and all real money winnings gained will be voided.
10. All games in WinOlot Casino and WinOlot Games are included towards the rollover of the bonus with the relative game coefficients, as follows:
100% - All Slots (excluding games listed below), Scratch, Classic, Fun games (excluding versions listed below)
10% - All Roulette versions (excluding Live Casino Roulette)
0% (non-eligible) - All Live Casino games, All BlackJack versions, All Video Poker games, Craps, Baccarat, Multi-player games (Multiplayer Roulette, Wheel of Wealth, Avalon, Mermaids Millions)
Were you able to fulfill the 40x wagering requirements, or did you lose your balance before finishing?
Have you completed the wagering within 21 days after activating the bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
